Specialist, Service Management

Job Description

Specialist Service Management

Are you passionate about leveraging data to drive decisionmaking and support manufacturing systems Join our company Animal Health Manufacturing Division IT Digital Foundational Services Team and be at the forefront of innovative health solutions. We are looking for a Lifecycle Management Specialist who will play a crucial role in supporting our manufacturing sites by providing valuable insights through data analytics. This is an exciting opportunity to work with cuttingedge technologies and make a significant impact on our operations.

Responsibilities

• Meet with customers and stakeholders to gather requirements; identify opportunities and develop data sets that can be used to illuminate and monitor current and future states.
• Develop a deep understanding of the data sources and data models.
• Create data sets using local desktop tools or enterprise data platforms such as AWS Redshift.
• Maintain documentation of new and existing analysis.
• Meet with stakeholders from Enterprise teams and Manufacturing sites to support their programs and identify opportunities for data analytics to improve outcomes.
• Support end users at manufacturing sites in the management of their data through ServiceNow.
• Develop dashboards and KPI trackers.
• Serve as a champion and change agent for the adoption of Data Analytics methods.

Qualifications

Required

• Degree required with a preference for Engineering Computer Science Information Systems Math or a related field.
• 3 years data analytics experience preferably in a manufacturing industry.
• Requirement gathering using formal methodologies such as TPS or Agile.
• Understanding of software development principles and lifecycle (SDLC).
• Able to work in a global environment including the ability to maintain global relationships and understand different business models that may vary by region and business unit.
• Ability to understand and solve complex problems in operational environments and to explain them clearly and concisely.
• Excellent oral and written communication skills with demonstrated experience communicating with IT & Business personnel at all levels of the organization.
• Ability to effectively communicate with various project stakeholders including IT leadership business customers team members and other IT colleagues.
• Strong collaboration presentation and influencing skills.
• Fluent in English in both oral and written communication.

Preferred

• Experience with ServiceNow CMDB and IT Service Management Tools.
• Certifications in Power BI Spotfire Power Query SQL.
• Experience with visualization tools such as Spotfire Tableau or Power BI.

Our Animal Health Division is a trusted global leader in veterinary medicine dedicated to preserving and improving health wellbeing and performance of animals and the people who care for them. We are a global team of professionals working together to make a positive difference in animal care and the worlds food supply and have a deep sense of responsibility towards our customers consumers animals society and our planet.

Through our commitment to The Science of Healthier Animals we offer veterinarians farmers pet owners and governments one of the widest ranges of veterinary pharmaceuticals vaccines and health management solutions and services as well as an extensive suite of digitally connected identification traceability and monitoring products. We invest in dynamic and comprehensive R&D resources and a modern global supply chain. We are present in more than 50 countries while our products are available in some 150 markets.

We are proud to be a company that embraces the value of bringing diverse talented and committed people fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one anothers thinking and approach problems collectively. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no preexisting agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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