Customer Analytics Associate

With 3.4 billion people in over 190 countries using our products every day Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose we will create a better business and a better world.

At Unilever your career will be a unique journey grounded in our collaborative and flexible working environment. Our organizational ambition centres around creating workplaces that foster equity diversity inclusion and belonging across all aspects of our dont believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada.

The focus of the Customer Analytics Associate position is to provide analytical support on Unilevers Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Draw observation and deliver trends & insights related to a customer and category. You will be using diverse data sources including Customer Sales AC Nielsen Shipment information competitive market activity and internal planning sources
• Executing and maintaining reports for performance planning forecasting and trends to aid in analyzing Unilevers and our customers performance
• When presented with a business problem you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
• Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
• Providing metrics around historical promotional activity
• Assist in preparation of reporting for business reviews and Joint business planning for the Customer
• Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
• Creation and management of Field priorities to drive action in store with the Retail Team
• Ad hoc analytic requests from different areas of the business including Brand and Trade
• Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
• Collaborate with team within Unilever and customer to share best practice analysis
• You are a born leader:You seek fresh opportunities insisting on innovation and never settling for good enough. You take pride in delivering work to the highest standards.
• You are a strategy guru:You love to think outside the box and imagine new possibilities for the business. You are a visionary creating strategies to drive business growth and inspiring others along the way.
• You love to win and have fun doing it:You believe in taking the lead in the marketplace versus following. You have a positive attitude about the companys future and a passion for winning.
• You are a changemaker:You know there is always a way we can improve results and you are committed to helping others see those possibilities.
• You are a dot connector:You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Undergraduate degree required
• Previous analytical experience an asset
• Personal leadership and Owners mindset
• Selfmotivated Service minded solutionfocused attitude
• Detail oriented yet mastered the ability to prioritize and manage workload effectively
• Strong analytical skills can leverage technology & tools such as Excel Pivot Tables PowerPointPower BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
• Experience with Nielsen and data manipulation (MTrack Shopper Track (Homescan) etc.) an asset
• Curious in nature and constantly seeking to learn
• Works well in teams (as there is significant exposure to crossfunctional teams)

Skills

• Customer Point of Sale data Scorecards
• Customer Deal Sheets
• Performance reporting & takeaways
• Ad Tracking & Insight
• POS Maintenance
• Sales trends and insights drawn from data beyond observation the So What
• Customer Ad Hoc Requests
• Overview of Competitive activities
• Customer Joint Business Planning support
• Customer Listing files
• Post Evaluation of Events and Recommendations
• Deep Dives and Root Cause Analysis
• Ongoing Analytics training provided

What We Can Offer You

Unilever at a GlanceWorking at UnileverPowering our PurposePlanet & SocietyUnilevers BrandsUnilever on LinkedInStrategy UnileverDiversity Equity & InclusionCareers at UnileverBenefits Learning & WellbeingLatest News About Unilever#WC123

Leadership

• You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up looking around to interpret evidence and data smartly spot issues and opportunities to make things better.

• Critical SOL (Standards of Leadership) Behaviors
  • PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owners mindset using data and insight to make decisions.
  • PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
  • CONSUMER LOVE: Whatever their role always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
  • PURPOSE & SERVICE: Has humility understanding that leadership is service to others inside and outside Unilever.
  • AGILITY: Explores the world around them continually learning and developing their skills.

Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees global consumers partners and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity or expression age national or ethnic origin marital status family status disability genetic characteristics and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process please contact us at. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

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