Customer Success Manager (Great Plains Region) - NBC Sports Next
Customer Success Manager (Great Plains Region) - NBC Sports Next
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1 Vacancy
Job Description
The Customer Success Manager is responsible for managing a portfolio of multiple existing accounts for a select territory with the purpose of maximizing client satisfaction account retention and increasing the adoption of GolfNows suite of products and services. The Customer Success Manager will report into the Area Director.
Job Duties
Accountable for all aspects of relationship management of assigned accounts with the result of maximizing client satisfaction and product usage across all product and service lines
Working with the GolfNow team to consult and close golf courses/resorts on compelling offers for GolfNows suite of products
Develop customer relationships that promote retention and alignment of client goals
Drive adoption of our core products including Platform Plus Answers Technology Premium Marketing and ClubBuy
Implement strategic business initiatives to expand the range of offerings for our GolfNow customers
Working with Golf Course Partners to support and help develop plans to operate their daily business
Perform frequent client reviews in of product and service consultations and demonstrations (some travel may be required)
Review performance of distributions channels recommend pricing and yield strategies to drive more rounds of golf and increase revenue
Qualifications :
Basic Requirements:
- 2 years of relevant work experience
- Ability to handle multiple projects simultaneously
- Excellent verbal and written communication skills.
- Organized with attention to detail.
- Proven ability to build and maintain relationships with clients.
Desired Qualifications:
- Bachelors degree in Advertising Marketing Business or related field
- Reliable with the ability to work in a professional office setting remotely and independently without direct supervision in a demanding fastpaced deadlinedriven environment
- Demonstrated experience adapting learning new skill sets and gaining an understanding of operational challenges
- Strong analytical and problemsolving skills.
- Exceptional time management with prompt client response times
- Selfmotivated and curious
- Strong team player
- EMarketing experience preferred
- Client Management experience preferred
- Sales development and/or strategy experience is a plus
- Online distribution experience is a plus
Additional Job Requirements:
- Willingness to travel and work overtime and on weekends with short notice.
- Must be willing to work in Orlando FL
- This position has been designated as hybrid generally contributing from the office a minimum of three days per week.
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to
Although youll be hired as an NBCU employee your employment and the responsibilities associated with this job likely will transition to SpinCo in the future. By joining at this pivotal time youll be a part of this exciting company as it takes shape.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
