REF69535K-Group Manager - OTC (Order management)- Pune
REF69535K-Group Manager - OTC (Order management)- Pune
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Job Description
Job Summary: The Group Manager for Order Management will oversee the entire order management process ensuring efficient and accurate order processing fulfillment and customer satisfaction. This role involves leading a team coordinating with various departments and implementing strategies to optimize order management operations.
Key Responsibilities:
- Leadership and Team Management:
- Lead mentor and develop a team of order management specialists.
- Set performance goals and conduct regular performance reviews.
- Foster a collaborative and highperformance team environment.
- Order Processing and Fulfillment:
- Oversee the endtoend order management process from order entry to delivery.
- Ensure timely and accurate processing of sales orders.
- Coordinate with inventory logistics and sales teams to ensure product availability and timely delivery.
- Customer Service:
- Address and resolve customer inquiries and issues related to orders.
- Maintain high levels of customer satisfaction through effective communication and problemsolving.
- Process Improvement:
- Identify and implement process improvements to enhance efficiency and accuracy.
- Utilize order management systems and software to streamline operations.
- Monitor key performance indicators (KPIs) and implement strategies to achieve targets.
- Identify inefficiencies in the order management system and work on the process Optimization to enhance Speed & Accuracy
- Implement and oversee automation possibilities to streamline order processing reduce manual intervention and enhance operational
- Compliance and Reporting:
- Ensure compliance with company policies and industry regulations.
- Identify and mitigate risks that could impact the process operations or performance including operational or compliance risks.
- Prepare and present regular reports on order management performance to senior management.
- Qualifications:
- Bachelors degree Supply Chain Management or a related field.
- 10 years of experience in order management or a related field with at least 3 years in a leadership role.
- Strong knowledge of order management systems ( Oracle and SNOW).
- Excellent communication leadership and problemsolving skills.
- Ability to work effectively in a fastpaced and dynamic environment.
- Preferred Skills:
- Experience with process improvement methodologies (e.g. Lean Six Sigma).
- Proficiency in data analysis and reporting tools.
- Strong customer service orientation.
Shift Timings EMEA (12pm to 9pm) and US shift (5:30pm to 2:30pm) (Candidate should be okay with both the shifts)
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
