Customer Service Representative Mandarin Speaking
Customer Service Representative Mandarin Speaking
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Salary Not Disclosed
1 Vacancy
Job Description
Help People Navigate the Future of Digital Finance
Our client is Binance the world s leading blockchain ecosystem and home to the largest digital asset exchange. As a pioneer in the crypto space they empower people across the globe with the freedom to earn trade and manage money on their terms. Driven by innovation userfirst values and a mission to increase financial freedom our client offers a dynamic environment where passionate individuals can thrive and make a lasting impact in the future of finance.
Job Description
As a Customer Service Representative (Mandarin Speaking) you ll be the front line for users navigating the crypto world. Youll solve problems answer inquiries and guide customers through complex topics all while contributing to a seamless service experience.
Job Overview
Shift: Shifting
Work setup: Permanent Work From Home
- Respond promptly and effectively to customer inquiries via email live chat and phone.
- Assist customers with accountrelated issues technical troubleshooting and general inquiries about Binances products and services.
- Provide accurate and helpful information regarding cryptocurrency trading security measures and account management procedures.
- Collaborate with internal teams to resolve escalated issues and ensure a seamless customer experience.
- Maintain thorough documentation of customer interactions while adhering to established protocols.
- Continuously strive to exceed performance targets and contribute to the overall success of the customer service team.
Requirements
The Qualifications We Seek
- Diploma or above in a relevant field.
- Minimum of 1.5 years of experience in customer service preferably in finance or ecommerce.
- Nativelevel proficiency in Mandarin language (reading and writing required).
- Good English communication skills.
- Demonstrated integrity attention to detail and a strong sense of responsibility.
- Excellent communication skills with the ability to articulate complex concepts clearly and concisely.
- Proven ability to thrive in a fastpaced environment and handle pressure with professionalism and composure.
- Flexible availability to work various shifts including nights and weekends as needed.
- Genuine passion for the customer service industry and a positive attitude toward the crypto industry.
- Personal or professional experience with cryptocurrency is highly desirable.
Benefits
Exciting Perks Await
- Permanent Work From Home
- Government benefits
- Eight 8 days annual leave
- Career growth opportunities
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit Are We
Take part on a journey of professional fulfillment with Emapta where career aspirations meet the vibrant spirit of Malaysia. Join a community that embraces the essence of togetherness fostering excellence through shared camaraderie. At Emapta we celebrate your unique contributions with compensation packages that mirror your skills and dedication. Our diverse portfolio of international clients spanning various industries attests to our proven track record of success providing a secure and stable foundation for your professional journey.
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The Qualifications We Seek Diploma or above in a relevant field. Minimum of 1.5 years of experience in customer service, preferably in finance or e-commerce. Native-level proficiency in Mandarin language (reading and writing required). Good English communication skills. Demonstrated integrity, attention to detail, and a strong sense of responsibility. Excellent communication skills with the ability to articulate complex concepts clearly and concisely. Proven ability to thrive in a fast-paced environment and handle pressure with professionalism and composure. Flexible availability to work various shifts, including nights and weekends, as needed. Genuine passion for the customer service industry and a positive attitude toward the crypto industry. Personal or professional experience with cryptocurrency is highly desirable.
Employment Type
Full Time
