Manager Client Service Investment Operations

About Northern Trust:

Northern Trust a Fortune 500 company is a globally recognized awardwinning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the worlds most successful individuals families and institutions by remaining true to our enduring principles of service expertise and integrity. With more than 130 years of financial experience and over 22000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Major Duties :1. Recruit train mentor and develop employees.
2. Define performance standards conduct performance reviews and handle salary administration.
3. Provide management leadership and guidance to staff creates an environment that encourages employee engagement teamwork and communication.
4. Develop staffing and succession plans.
5. Proactively prepare to ensure an effective onboarding experience for new Partners.
6. Oversee the delivery of IOO middle office services.
7. Create and negotiate the Service Level Agreement (SLA) measure delivery of services against SLA take corrective actions where needed to address service deficiencies.
8. Generate interpret and action Management Information Statistics (MIS) metrics; monitor key metrics for trends and act accordingly.
9. Create document maintain and improve process flows operating procedures and controls.
10. Participant on business and technology enhancement initiatives.
11. Ensure appropriate operational controls in order to manage and mitigate risk to Northern Trust.
12. Research analyze and resolve complex client inquiries.
13. Assist in performing cost benefit and impact analysis related to the request for new client services.
14. Build working relationships with clients.
15. Responsible for the delivery and continuous enhancement of IOO middle office operations and client services.
16. Serve as a point of escalation maintain and monitor issues log chair weekly / biweekly issues meeting work to resolve client servicing issues timely.
17. Responsible for creating and reporting on client satisfaction.
18. Schedule and conduct Quarterly Service Reviews Due Diligence meetings and other client meetings as required.
19. Responsible for creating and executing a Client Service Team Operating & Action Plan that seeks to improve service quality operating efficiency and team effectiveness.
20. Build relationships with Relationship Managers (RMs) Shared Service Managers and NT support groups.
21. Responsible for obtaining indepth knowledge and understanding of IOO products and services and how they are manufactured and delivered.
22. Ensure internal and client issues are communicated and escalated in a timely manner.
23. Facilitate the Shared Services Engagement model responsible for coordinating shared service delivery across NT servicing teams.

Knowledge : Knowledge of financial services asset management and/or investment operations
Excellent oral and written communication skills
Leadership and organizational skills to develop periodic goals and to manage and motivate team members towards achieving the goals set
Analytical and problem solving skills
Highly flexible and adaptable to change
Ability to coach and develop team members

Experience : A college or university degree and/or 510 years of relevant work experience
Previous Financial Industry Operations Asset Management and/or Investment Operations experience
Previous management or supervisory experience
Previous client management and client service experience in a service oriented environment

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits 401k and pension) health and welfare benefits (medical dental vision spending accounts and disability) paid time off parental and caregiver leave life & accident insurance and other voluntary and wellbeing benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to assisting the communities we serve!Join a workplace with a greater purpose.

Wed love to learn more about how your interests and experience could be a fit with one of the worlds most admired and sustainable companies! Build your career with us andapply today.#MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at .

We hope youre excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.