Medication Management LPN Full-time Days Remote - Must reside in IL IN IA or WI
Medication Management LPN Full-time Days Remote - Must reside in IL IN IA or WI
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Salary Not Disclosed
1 Vacancy
Job Description
The Medication Management LPN reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.
The position involves telephone triage for NM primary and specialty providers. The position is responsible for assisting patients with clinical questions including prescription refills labs/test results and urgent conditions over the phone and determining next steps. The position is responsible for adhering to triage guidelines and protocols and clinical documentation.
Responsibilities:
- Provide exceptional customer service to consumers which establishes a positive first impression of Northwestern Medicine. Exceed all consumer requests and alert management of issues or concerns that require escalation.
- Maintain effective relationships with patients physicians management staff and other customers.
- Displays excellent verbal and written communication skills.
- Ability to think independently and analytically and provide education to the team.
Qualifications :
Required:
- Graduate from an accredited school of nursing.
- Licensed Practical Nurse (Illinois).
- 35 years clinical experience (inpatient or ambulatory).
- Ability to work from home independently.
Preferred:
- Prior telephone triage experience.
- Prior contact center experience.
- Experience using EPIC EMR.
- Currently enrolled in higher education.
Additional Information :
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
