Thrift Store Associate
Thrift Store Associate
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Job Description
Thrift Store Associate
APA! BACKGROUND: Austin Pets Alive! (APA! is one of Austins most dynamic and bestloved nonprofits. The organization is the leader in the no movement nationally and is considered a national thought leader in animal welfare. APA! locally rescues treats and adopts out 10000 homeless dogs and cats each year providing the safety net for Austins most atrisk shelter pets which helps Austin to be a nokill city while also assisting other communities in saving homeless animals. The organization is distinguished by the spiness of its grassroots nontraditional communitybased animal rescue work.
The organization continues to innovate best practices to save lives and teaches its renowned lifesaving model through American Pets Alive! APA!s national division. In 2020 AmPA! began the Human Animal Support Services (HASS) project a collaborative movement of more than 10000 animal welfare professionals working in nearly 1900 organizations. HASS is the firstofitskind collective of shelters and animal welfare professionals coming together to build communityfocused animal services that better meet the needs of people and pets by keeping humananimal families together and keeping pets unnecessarily out of shelters.
BRIEF POSITION SUMMARY/OVERVIEW: APA! Thrift began in May 2017 with its 1st thrift store location on Burnet Rd and we now operate 5 stores in the Austin area! Our stores are boutiquestyle selling high quality new and gently used items for low prices. All net proceeds directly support the innovative lifesaving programs of Austin Pets Alive! a 501(c)3 animal welfare organization. APA!s Thrift Store Associate consistently delivers strong sales and service results. The Thrift Store Associate will ensure that the store is properly staffed team members are on task and shelves are clean organized and wellstocked. We are counting on the Thrift Store Associate to work closely with volunteers to keep the business operating smoothly during your assigned shift. This is a parttime nonexempt (hourly) position. Shifts may vary depending on the needs of the organization and may include evenings and weekends. The Thrift Store Associate reports to the Thrift Store Manager. The Thrift Store Associate is responsible for supervising and training/retraining volunteers on procedures and assisting with creating a volunteer schedule.
ESSENTIAL FUNCTIONS:
- Supports the front of house (FOH) team
- Assist customers in all aspects of service and create enhanced shopping experiences
- Ensure the stores optimal daily operation including ensuring volunteers are assigned to the most urgent tasks and generally running the store per the stores standard operating procedures
- Maintain a professional attitude with sincerity and enthusiasm reflecting APA!s commitment to our customers
- Greet donors and help them with their incoming donations
- Resolve customer complaints in a fair and impartial matter referring all unsettled disputes to the Store Manager
- Answer the phone and be friendly and helpful to all incoming phone calls
- Be knowledgeable of and perform sales support functions related to pointofsale procedures
- Adhere to work schedule set by the Store Manager
- Regular dependable attendance & punctuality
- Assist in performing daily administrative/clerical functions of store operations and cash transactions
- Maintain the general appearance of stores and premises according to APA! Thrift standards
- Assist the Store Manager with the overall operation of the retail store.
- Open and close the store as necessary
- May be responsible for activities in the absence of the Store Manager; ie act as the manager on duty in the event that a managerial decision needs to be made relating to pricing urgent maintenance issues etc.
- Job duties may include some or all of the above and other duties as assigned by manager
OTHER FUNCTIONS:
- Attend and participate in all required training sessions and meetings
- Maintain open and consistent communication with Program Manager or designee supervisor and other colleagues
- Able to work in a high volume fastpaced highstress environment
- Able to react to change productively and perform other duties as assigned.
QUALIFICATIONS SKILLS & EXPECTATIONS:
- Retail and/or customer service experience preferred
- Communication Skills: Effective written and verbal skills ability to interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals
- Reasoning Ability: Selfstarter able to work independently and as part of a team and must have good time management skills
- Must embody APA!s Core Values of Innovation Respect Drive Resourcefulness and Inclusion
- Commitment to APA!s customer experience expectations
- Able to react to change productively and perform other related duties as assigned
- Willing and committed to working well with volunteers and staff in all roles
PHYSICAL JOB REQUIREMENTS:
- Must be able to routinely stack lift and sort boxes and individual donations which may be up to or over 50 lbs.
- Must be able to access merchandise tools and other necessary items in places that may be out of reach from a standing or sitting position. Some stores have stairsonly access to areas that will be required for this position to work in on a daily basis.
- Can be on the sales floor providing active service for an entire 8 or 10hour shift
- If reasonable accommodations are requested reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship to the organization.
WORK ENVIRONMENT:
- Work is normally performed inside the Thrift Store some outside work may be required
- Uses own transportation to travel and transport
- Occasional afterhours or weekend work may be required to support program needs
TIME COMMITMENT:
- This is a parttime nonexempt position with an average of 20 hours per week.
- Shift and schedule flexibility is required as weekly schedule is subject to change
- Able to work evenings weekends and holidays as needed
WORKING RELATIONSHIPS: This position reports directly to the Thrift Store Manager.
LOCATION(S):
- Burnet Thrift: 5801 Burnet Rd.
- May travel to other locations as needed
BENEFITS:
All employees are eligible for access to an Employee Assistance Program fully subsidized pet telehealth and emergency coverage Discounted Perks Programs and timeoff incentives.
EQUAL EMPLOYMENT OPPORTUNITIES AND ACCOMMODATIONS STATEMENT
Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color LGBTQ people women transgender and gender nonconforming people and people with disabilities to apply.
Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status marital status sexual orientation gender identity or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity community focus and innovation.
Required Experience:
IC
Employment Type
Full Time
