Compliance Manager

Essential Functions and Responsibilities

Regulatory Program Oversight

• Develop Quality Assurance / Compliance program(s) designed to identify measure assess report monitor and control overall adherence to MSA requirements in addition to compliance with Cushman & Wakefields standards policies goals and objectives

• Assist teams in determining the need for and developing requests for change within established Governance procedures

• Interface directly with the client Compliance leads and client internal audit representatives managing C&W response and participation during compliance audits including but not limited to:

• Preparing for upcoming audits by reviewing quality documents training records contracts and other regulatory related documentation.

• Responding to clients request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilledtimely

• Responding timely to client requests for documentation during audits and working with operations team to complete all requests

• Ensuring delivery of supporting documentation for NonConformances or CAPAs to client after audits

• Work with teams to develop monitor and measure corrective action plans

• Appropriately identify escalate and manage areas of risk

• Support Director of Operations in compliance improvement opportunities

• Build program enhancements and QA activities including but not limited to: policy and Procedure maintenance Hazard and PPE assessments and programs compliance review of field conditions program document governance (including archives)

• Identify trends that can be used for operations enhancements and identify opportunities for improvement within the process.

• Direct and conduct quality assurance assessments to assure program compliance to OSHA regulations FDA regulations and clients compliance program.

Regulatory Program Documentation Control

• Assure that Playbooks quality and regulatory documents are developed and maintained; work with internal teams to assure compliance with scope of work as well as C&W and client policy and procedures

• Monitor Change Control documents and develop implementation plan for approved changes with affected teams

Compliance Coordinator Oversight

• Manage Compliance Coordinator and validate completion and accuracy of all deliverables including the following and other duties as assigned:

• Proactively review scheduled maintenance and inspection work orders in CMMS to verify appropriate schedule of activities.

• Perform monthly quality spot check of quality documents training records maps and contracts to ensure program effectiveness and share findings with client and leadership. Review housekeeping pest control landscaping and engineering maintenance inspections for completion.Notify operational teams of errors and assure corrective actions are taken and completed.

• Maintain records of compliance related maintenance activities and ensure they remain available for future review.

• Produce periodic reports to ensure program requirements and KPI are maintained.

• Maintain the accounts SDS data and chemical inventory as it relates to the regulatory process.

• Maintain housekeeping and pest control binders with required and current documentation outlined in the clients Standard Operating Procedure (SOP . Manage other physical documentation as assigned.

• Ensure consistent delivery of services by maintaining playbooks and communicating new processes clearly

• Train or retrain vendor and operations team to changes to SOPs and forms.

• Maintain training records for both the vendor and operations team of the latest SOPs and forms

• Ensure all compliance documentation meet the standards of Good Documentation Practices (GDP)

• Respond to clients request for audit requests for documentation. Work with the operations team to ensure the requests accurate and fulfilled

Program Management:

• Oversee assigned programs and initiatives with clear project plans RACI matrices and risk escalation paths.

• Maintain uptodate playbooks and onboarding guides conducting regular audits and assessments.

• Expand program offerings and enhance the quality of existing programs.

• Understand how different strategic initiatives and programs interlink and overlap to improve efficiency.

• Liaise with account leadership and operational teams to increase awareness of key programs.

Key Competencies:

• Communication Comfortable corresponding with executive level clients and interacting with individuals at all levels

• EQ Showcase exceptional emotional intelligence and empathy

• Organized Detail oriented confident selfstarter with exceptional organizational skills

• Proactive Maintain a can do mentality with the ability to act with minimal information

• Character Demonstrate integrity accountability selfawareness and strong work ethic. Showcase strong business acumen.

• Professional Project an approachable and professional image in personal appearance manner and demeanor.

• Resilient Ability to work under pressure while acting in a calm manner

• Technology Proficiency Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools.

Important Experience and Education:

• Bachelors degree in Business Administration Health Care Administration or Facilities Management or 510 years equivalent industry experience

• Previous work experience in regulatory environment such as Joint Commission State or Federal Public Health FDA DNV or ISO

• Professional designations such as Regulatory Compliance Certificates ISO 9001 Certification preferred

• Excellent communication skills and ability to convey clear insight and thought leadership

• Experience in all aspects of management regulatory & compliance reporting

• Strong interpersonal skills / ability to team with others to facilitate change

• Ability to coordinate and independently manage multiple tasks efficiently

• Advanced proficiency in Microsoft Office Suite

• Ability to ask the right questions without having extensive knowledge in a particular business area