Full Time Customer Assistant Representative - MacArthur Airport ISP
Full Time Customer Assistant Representative - MacArthur Airport ISP
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Enterprise Mobility operates the Enterprise RentACar National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily facetoface supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and handson experience to provide administrative support service customers and act as a rental backup in a large home city branch or airport location.
We are immediately hiring for our Long Island MacArthur Airport (ISP) office located at: 100 Arrival Ave Ronkonkoma NY 11779.
The starting rate of pay is $18.25 / hour. Employees have the opportunity to earn yearly merit increases based on performance.
The schedule available is:
Sunday: 8:00am5:00pm 1 hour break)
Monday : OFF
Tuesday: 8:00am5:00pm 1 hour break)
Wednesday: 8:00am5:00pm 1 hour break)
Thursday: 8:00am5:00pm 1 hour break)
Friday: 8:00am5:00pm 1 hour break)
Saturday: OFF
We offer:
- Paid time off
- Employee discount
- Retirement savings plan
- Extended Health Benefits (Medical Prescription Drug Dental and Vision)
- Life Insurance
- Training and development
Responsibilities
- Greet all customers using prescribed appropriate dialogue as they arrive on the lot.
- Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number date time and turn into lost and found.
- Advise and review rental charges; and provide an accurate receipt to the customer.
- Inquire about service satisfaction and document dissatisfaction.
- Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
- Use of proper statement to determine if vehicle is being returned with full tank of gas.
- Complete a service alert for any mechanical and or body damage communicated by the customers.
- Identify vehicles which are on system hold for turnback time or mileage recall or any other special lock and verify their movement to the proper lot location.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Keep lot organized for ease of access and traffic flow.
- Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents fuel services days/extra hours/surcharges and optional coverages.
- Understand the damage loss report reporting procedure.
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Must have two years college experience OR at least two years of customer service experience
- Must have a high school diploma or GED
- The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Aside from religious observations must be available to work an average of 40 hours per week including weekends
- Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
- Must be able to read write and speak English
- Apart from religious observation you must be available to work the following schedule:
Sunday: 8:00am5:00pm 1 hour break)
Monday : OFF
Tuesday: 8:00am5:00pm 1 hour break)
Wednesday: 8:00am5:00pm 1 hour break)
Thursday: 8:00am5:00pm 1 hour break)
Friday: 8:00am5:00pm 1 hour break)
Saturday: OFF
Required Experience:
Unclear Seniority
Employment Type
Full-Time
