Executive Information Technology Support Director
Executive Information Technology Support Director
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$ 149600 - 249400
1 Vacancy
Job Description
McKesson is an impactdriven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and wellbeing of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Job Title: Executive Information Technology Support Director
The Executive Information Technology Support Director will lead a team that provides topnotch technical assistance to McKesson Clevel executives. This role involves urgent direction and oversight offering excellent onsite and remote technical support. The Director will ensure that Executives have reliable IT solutions both at work and away from work.
Starting Pay is between $149600.00 to $199500.00
Key Responsibilities
- Set the direction for the overall Executive Support service.
- Champion new technologies and demonstrate how the EOT can leverage them to enhance productivity.
- Focus on the needs of the Executive Officer Team (EOT) and designated VIPs including existing support and expanded inhome support.
- Manage Executive Support team performance set clear expectations and provide ongoing feedback to ensure quality service delivery.
- Stay abreast of technology trends and applications to understand current best practices and possible alternative solutions and support problemsolving.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes.
- Create maintain and publish relevant support documentation and run books.
- Establish trust and maintain a high level of confidentiality for all interactions.
- Represent the EOT in any McKesson Technology initiatives that may affect their work and advocate on their behalf.
- Provide rapid response handson support when needed.
- Work extended hours as required.
- Must have the ability to take call
- Must have the ability to work 100 on site
- Must have direct report experience
- Seeking experience working with C suite end users
- Travel required
Critical Skills
- Have a deep understanding of complex IT systems including network infrastructure security protocols custom software and collaboration tools used by executives.
- Develop strong relationships with senior executives and understand their specific technology needs and priorities.
- Bachelors degree in an ITrelated discipline such as Computer Engineering (or relevant experience).
- 3 years of experience in technical support with a proven track record of managing highlevel issues for senior executives
- Act as a trusted technical advisor providing proactive guidance and support to executives.
- Show a cando attitude find creative solutions when needed and follow through on issues until resolved.
- Highly motivated team player with the skills and ability to manage changing priorities in a deadlinedriven environment.
- Maintain excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and nontechnical colleagues at all organizational levels.
- Customeroriented and cooltempered.
- Working knowledge and the ability to troubleshoot the following:
- Collaboration Applications: Teams Office 365 Outlook
- Mobility Device Management: SCCM Intune
- Laptops/tablets: Windows macOS iPad common PC and Mac applications
- Video Conferencing: Video conference technologies Webex Zoom
- Directory Services: Active Directory
- Mobility Tools: VOIP iOS iPhone Android TCP/IP networks
Physical Requirements:General Office Demands
Candidate must be authorized to work in the U.S now or in the future without the support from McKesson.
Relocation is NOT budgeted for this position.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or longterm incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$149600 $249400McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age or genetic information. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
Join us at McKesson!
Required Experience:
Director
Employment Type
Full-Time
