Sr AI Automation Strategy Manager
Sr AI Automation Strategy Manager
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$ 160000 - 175000
1 Vacancy
Job Description
About Us:
Automation Anywhere is a leader in AIpowered process automation that puts AI to work across organizations. The companys Automation Success Platform is powered with specialized AI generative AI and offers process discovery RPA endtoend process orchestration document processing and analytics with a security and governancefirst approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains drive innovation improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AIpowered automation. Learn more at
Our opportunity:
Join us as a driving force behind the future of customer support. Were looking for an innovative strategic leader to own and evolve our Support Agentic Solutionan integral part of our Help Center experience. As a pioneer in Agentic Process Automation (APA) were redefining how support is delivered through intelligent AIpowered systems. In this role youll lead the design and implementation of cuttingedge solutions that empower customers to seamlessly selfserve get help faster and connect with support when it matters most. Youll shape and execute a bold roadmap harnessing Generative AI (GenAI) technologies to transform every layer of the support journeyfrom personalized chat experiences to intelligent automation that anticipates customer needs.
Who youll report to:
You will report to a Leader on our Customer Support Team
Location:
Remote role ability to work within any U.S time zone
You will make an impact by being responsible for:
- Defining and executing the product vision strategy and roadmap for Support Center transformation initiatives aligning with business goals and market trends
- Leading crossfunctional teams through the full product lifecycle from ideation to launch and ongoing optimization
- Driving the development and integration of AI and MLpowered solutionsincluding intelligent routing automated workflows sentiment analysis and predictive capabilitiesto enhance agent experiences and operational efficiency
- Conducting market research competitive analysis and customer interviews to inform datadriven product decisions and prioritize features based on business impact customer needs and technical feasibility
- Collaborating with stakeholders across lines of business to gather requirements ensure alignment and deliver scalable secure and resilient contact center solutions
- Monitoring product performance using analytics to continuously improve key metrics such as handle time first contact resolution and customer satisfaction
- Managing relationships with key technology partners and vendors to support innovation and in the contact center ecosystem
You will be a great fit if you have:
- Bachelors degree in Business Computer Science or related field (MBA a plus)
- 10 years of experience in product or program management ideally in customer service or automation
- 2 years in a customer support or technical support role preferably in a fastpaced SaaS environment
- Solid knowledge of AI/ML technologies and how they apply to customer support
- Handson experience finetuning AI models using Python
- Proven ability to lead crossfunctional teams and manage endtoend product lifecycles
- Skilled in market research and customer interviews to shape product direction
You excel in these key competencies:
- Strategic Thinking Ability to define and execute a forwardlooking vision aligned with business goals and market trends
- Crossfunctional Leadership Skilled in leading and aligning diverse teams across functions to drive product success
- Communication & Collaboration Strong interpersonal skills to clearly convey ideas gather input and build consensus with internal and external stakeholders
- CustomerCentric Mindset Deep focus on understanding customer needs and improving the endtoend support experience
- Adaptability & ProblemSolving Comfortable navigating complexity responding to change and resolving challenges in a dynamic environment
The base salary range for this position in California New York and Washington is $160000 $175000 and outside of those locations is $150000 $165000 a year. The base salary ultimately offered is determined through a review of education industry experience training knowledge skills abilities of the applicant in alignment with market data and other factors. This position is also eligible for a discretionary bonus equity and a full range of medical and other benefits.
Ready to Revolutionize Work Join Us.
This is an opportunity to work with a global passionate team pioneering technology thats redefining the way people work everywhere. Join us and discover the many ways that you can have an impact achieve your potential and go be great.
Job Segment OR Key Words: SaaS Customer Support Technical Support Program Management AI/ML Agentic Process Automation (APA)
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Benefits and perks youll appreciate:
- Flexible work schedule / remote roles
- Unlimited Personal Time Off
- 12 holidays off per year
- 4 days volunteer time off per year
- 4 company Achievement days off per year
- Variety of health care and wellbeing benefits
- Paid family/parental leave
- We are a designated Best Place to Work for 2 years in a row! Learn morehere
- Newsweeks Top 100 Most Loved Workplaces in America 2023 Learn morehere
Automation Anywhere is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin genetic information age disability veteran status or any other legally protected basis.
If you have a disability or special need that requires accommodation to navigate our website or complete the application process email
All unsolicited resumes submitted to any @ email address whether submitted by an individual or by an agency will not be eligible for an agency fee.
Required Experience:
Manager
Employment Type
Full-Time
