Account Coordinator
Account Coordinator
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Job Description
Overview
Term: 1 year
The Account Coordinator supports employers students and Cooperative and Experiential Education (CEE) staff through all logistical aspects of CEEs employment processes. With experience and training the incumbents become the primary contact to support employers through a successful recruiting and hiring experience. As a key member of the service teams supporting employers they work with the Account Managers and Business Developers to build strong relationships with employers and increase opportunities for students. Incumbents may progress through the career path based on experience and demonstrated performance of required skills outlined in the advancement criteria.
Responsibilities
Employment Assistance
- Act as a primary contact for existing and new employer contacts assisting them through all steps in the employment process and striving to maximize the success of each employer
- Accept evaluate and approve that the job is creditable as they pertain to program specifications
- Assess and indicate which student programs have the required skills to fulfill the jobs and what level of student is required
- Achieve and contribute to targets that impact to the retention of existing coop and graduating jobs with employers
- Identify opportunities to increase hiring numbers and diversity of hiring with employers
- Encourage employer participation in specialty and focus programs as defined each term to grow employment for at risk student groups
- Document all communication on employment interactions with consistency to ensure all Service Team members are kept up to date
- Collaborate with regional Account Manager to meet with employers through various methods (virtual and inperson) to create a strong ongoing employer relationship and experience
Continuous Improvement/Training and Mentorship
- Collaborate with the Account Manager to participate in the development and of each employers recruitment plan to meet the employers needs
- Monitor and proactively initiate activities to ensure the data integrity of employer student and faculty records
- Maintain awareness of CEE programs and initiatives to support employers recruiting needs and navigate the future of work in an emerging complex global workforce
- Actively contribute and recommend areas of opportunity for continuous improvement by supporting initiatives other projects and participating in meetings to better serve our stakeholders
- Provide a level of coworker support through mentorship and supporting CEE process knowledge
- May also participate in the onboarding and training of new staff and coop students
General Process Support & Knowledge Expertise
- Responsible for the of the student interview conflict and interview relief process
- Triage and process student requests for interview support in an effective and timely manner
- Effectively communicate with students and employers and various internal teams via all methods to resolve interview support requests
- Thorough knowledge of interview processes within the overall Core Employment Process (CEP)
Qualifications
- University undergraduate degree preferred
- Completion of some postsecondary education or equivalent education in combination with experience will also be considered
- Experience in an office environment planning and organizing priorities and high volumes of tasks
- Experience in account management recruitment or talent management is an asset
- Experience with a customer relationship management system or administration system (i.e. Quest WaterlooWorks) strongly preferred
- Strong interpersonal and communication skills with a proven ability to build relationships and manage strong rapport with internal and external stakeholders
- Customer service and resultsfocused with talent management awareness flexible thinking and problemsolving orientation
- Exceptionally high tolerance for tight deadlines able to prioritize and balance multiple projects and be flexible to changing demands
- Apply critical thinking when assessing a problem to determine the best course of action using intuition and judgment
- Ability to collaborate in a cross functional service team in the best interest of our students and employers
- Works well independently and in a team environment with the ability to balance and support a team with fluctuating workload demands
- Average MS Office skills including Excel Word and Outlook are required
- Knowledge of UWaterloos 100 coop programs CEE core employment systems and CEE processes policies and guidelines is an asset
Equity Statement
The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity antiracism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Mtis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.
Positions are open to qualified candidates who are legally entitled to work in Canada.
The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources atorext. 45935.
Required Experience:
IC
Employment Type
Full-Time
