Front Desk Night Auditor Seasonal
Front Desk Night Auditor Seasonal
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USD 15 - 17
1 Vacancy
Job Description
About Us:
Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Atrium Resort is located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach local restaurants entertainment shopping and more. VSA Resorts reflects Vacatias dedication to providing owners and guests with highquality hasslefree vacations in some of the most indemand destinations. Join our Front Desk Team and our commitment to enhancing owner and guest experiences.
Summary:
The Seasonal Night Auditor is responsible for accuracy of preparing of and posting the nightly audit and accompanying reports for the Resort. Provides service to customers answers inquiries pertaining to the Resort services registration of Owners and guests and travel directions. Supports efforts in meeting company guest satisfaction goals including RCI Silver Crown Distinction expectations. The right candidate must be able to work 11pm 7am. Must be available to work weekends and holidays.
Essential Duties and Responsibilities:
- Reconciles shift activity reports performs key and folio audits daily audits and related reports. Corrects and reports discrepancies or inconsistencies immediately to the Front Desk Supervisor for followup as appropriate.
- Ensures that all reservations reports fees and payments including third party reservations are accurate.
- Communicates and enforces resort policies and procedures.
- Provides customer service and support to owners/guests with questions and inquiries via phone email direct mail and direct contact.
- Provides an enjoyable vacation experience from check in to check out.
- Educates and informs the owners and guests on usage provides onsite activities area attractions events and other vacation information.
- Conducts switchboard operations and relays guests messages.
- Processes payments for maintenance/assessment fees mortgages reservations retail merchandise and activities and submits updates/corrections to Front Desk Supervisor to be updated in SPI.
- Responds to guest inquiries questions suggestions and minor complaints and discrepancies. Follows up with guests Front Desk Supervisor or MOD as appropriate.
- Performs periodic maintenance and vacancy inspections on clean/vacant units and reports discrepancies via proper channels. Supports other departments in light cleaning maintenance housekeeping marketing and fill activities when needed.
- Performs related duties as assigned or as situation dictates.
Position Qualifications:
To perform this job an individual must be able to perform each of the above essential duties satisfactorily. The following requirements are representative of the knowledge skill and ability are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
While performing the essential duties of this Job the employee is commonly required to stand talk or hear. Additionally employees in this position are frequently required to walk; use hands to lift place handle and feel; stoop kneel and crouch when stocking shelving etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.
Disclaimer:
Vacatia is an equal opportunity employer. All decisions are based only on the individuals qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.
Vacatia reserves the right to modify this job description at any time without notice. The specific requirements duties and skills set forth in this job description are intended to be allinclusive as of the date this document is prepared. However this job description may not contain all the duties physical requirements and skills that you may be asked to perform during the period of time you work with Vacatia. Further the job description is not a guarantee that you will perform any or all of these duties.
#ATR
Employment Type
Temp
