PASS Temporary IT Help Desk Specialist
PASS Temporary IT Help Desk Specialist
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Job Description
Job Posting
PASS Temporary IT Help Desk Specialist
The Waterloo Catholic District School Board serves over 38000 learners and provides services to students in 50 schools (Kindergarten to Grade 12 and adult learners) across the Waterloo Region.
The Board conducts intentional recruitment and selection as it seeks to achieve a state of greater equity for employees and students and to diversify its workforce.
All qualified applicants are welcome and encouraged to apply and applicants may choose to indicate if they are from a group who has experienced racial or social discrimination. Selfidentification data will be used as a consideration in this posting. Aggregate data will be stored anonymously to support improvements to the Boards hiring processes.
General Description of Duties:
Under the direction of the Chief Information Officer the IT Help Desk Specialist provides firstlevel technical support to endusers in a fully inoffice role based in Kitchener Ontario. The Specialist efficiently resolves hardware software connectivity and signin issues with professionalism. This role requires strong interpersonal communication problemsolving skills and the ability to build user rapport with patience underpinned by a deep understanding of business needs to ensure a seamless user experience. Collaborating closely with IT teams and supporting the Application Analyst the Specialist will manage incident intake and escalation and assist with endusers and device related cybersecurity initiative.
- Respond promptly to technical inquiries via phone email voicemail and ticketing system resolving issues at the first level of support.
- Support userfocused cybersecurity measures such as MFA and strong authentication setup.
- Drive Service Desk process and system improvements leveraging automation and insights to streamline support efficiency.
- Develop reporting tools and automated workflows within the Service Desk platform.
- Manage incident tracking escalation and resolution with urgency and precision.
- Set up user accounts and reset authentication as needed ensuring secure access.
- Collaborate with IT team to troubleshoot and resolve complex issues effectively.
- Strong time management skills enabling efficient handling of multiple support tickets and consistent service desk coverage to ensure seamless user support.
- Address emergencies immediately maintaining strict confidentiality of all jobrelated matters.
- Must be available to work in a fully inoffice role with occasional travel.
- Perform additional duties as assigned to support team and organizational goals.
- IT Certificate or Diploma from a recognized postsecondary institution or equivalent experience.
- Minimum 2 years of experience in a system support role
- Understanding of Networking (LAN WAN WiFi VPN)
- Knowledge or working experience with Google Workspace and Microsoft products: Active Directory Windows 11 Microsoft Office 365 SharePoint MS Teams
- Microsoft SharePoint Navision and Help/Service Desk ticketing experience will be an asset
- Strong analytical and technical problemsolving skills
- Effective verbal and written communication skills
- Ability to build user rapport with patience especially with nontechnical users.
- Strong attention to detail
- Ability to handle pressure in fast moving environment
- Passion for learning and continuous improvement
- Understand urgency of actions and recognizes priorities and multitasking
- Focus on results and the processes to achieve them
Hours of Work : Temporary fulltime 35 hours per week (ASAP to October 31 2025
Location(s): Catholic Education Centre 35 Weber St. Kitchener
Qualified applicants are invited to submit a resume and cover letter. Please see the Application Process below. Applicants must attach diplomas/certificates required for this position to the resume in order to be considered a candidate for the position.
Application Process:
Applicants are required to apply directly through Apply to Education at: Applytoeducation assistance contact (Monday Friday 7:30 am 7:00 pm EST.
In the application process identify your qualifications and abilities such as relevant experience to perform the duties of this job. Include your resume covering letter and diplomas/certificates in your application.
Incomplete applications may not be considered.
Detailed information on the application process can be found at: will be accepted until May 16 2025 at 4 PM
Only those candidates selected for an interview will be notified.
To request this file in large print please email . If you require a disability related accommodation to participate the recruitment process please contact us atextension 2368 to discuss your needs under the Human Rights Code. Responses to inquiries will be provided within 72 hours.
At WCDSB we are committed to respecting your privacy and will take appropriate measures to protect any personal information you may share with us through the job application process. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and will be used to determine qualifications for employment. For more information about the Boards Privacy Policy please contact our Privacy Officer atExt. 2381.
The successful candidate will be required to produce a satisfactory Criminal Background Check . For further information refer to policy APS 038 on the website of the Waterloo Catholic District School Board.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
