Clinical Implementation Manager
Clinical Implementation Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Summary
MediShout is a fastgrowing international startup that digitises operational pathways in healthcare so staff can deliver best patient care. Our App is the first in healthcare for staff to report and resolve any operational issue that delays them (e.g. faulty IT broken equipment missing stock estates issues) leading to staff time saved reduction in cancelled operations and better patient care. Our main customers are healthcare suppliers; medical device companies with billions in revenue and global facilities management companies. MediShout is entering an exciting growth phase and seeking a Clinical Implementation Manager to drive our value creation and commercial growth by leading the delivery of new projects and pilots when we onboard new hospitals and healthcare suppliers. Your success will see our platform continue to expand in the UK and internationally and this will require weekly travel to hospitals in Southern England and abroad as we scale.
About MediShout
The worlds first platform aggregating all operational departments and suppliers in hospitals
Hospital staff and patients can report any operational issue using our app or QR codes
Working with global medical device companies and facilities management companies
Huge growth opportunity to ramp up our global expansion by onboarding more suppliers
Backed by renowned investors; Heal Capital Episode1 Ventures Nickleby Capital KHP Atomico Angels
On the NHS Innovation Accelerator and Microsoft for Startups Accelerator
The core values we seek in our employees:
(a) Be Trustworthy (b) Be Impactful (c) Be Empathetic (d) Be Insightful (e) Be Adaptable
Requirements
Your Responsibilities
1. Problem Mapping
(a) Meetings: lead meetings with hospital and supplier stakeholders to understand their challenges pain points and business needs.
(b) Workshops: deep dive into customers current workflows to identify bottlenecks and painpoints. Seek opportunities for where MediShout can lead to improvement. Create stakeholder maps.
(c) Pitching: whilst engaging our customers be able to continually pitch our solution in order to win their hearts and minds through ad hoc pitches or planned presentations.
(d) Relationships: build and maintain strong relationships with key decisionmakers; including hospital staff supplier territory managers national managers or Csuites.
2. Solution Creation
(a) Solution Mapping: take the knowledge you learn about customers liaise with our Product Team and create a visual map of of how our technology can improve existing workflow
(b) Solution Design: collaborate with the Product Team to decide how our product can be customised to address the customers challenges and ensure wins for all stakeholders in the value chain
(c) Solution Presentation: create presentations app demos wireframes technical schematics or marketing materials that summarise our proposed solution to customers to get their approval
(d) Stakeholder Management: ensure stakeholders are satisfied with the product and plans for data collection. Answer technical or commercial queries from customers that arise.
3. Technology Implementation
(a) Deployment: lead the deployment of MediShouts technology in hospitals ensuring smooth adoption and a positive customer experience. Ensure all endusers are appropriately trained.
(b) Project Management: ensure timely delivery of implementations with appropriate project documentation. Liaise with colleagues to ensure we comply with contractual obligations.
(c) Stakeholder Management: navigate the organisational hierarchy of the customer to identify the right people to achieve implementation goals. Critically must get into diaries of key stakeholders.
(d) Influence: build excellent client relationships and influence stakeholders from all levels including CSuite senior clinical staff and key decision makers.
(e) Presentations: continually create high quality proposals and deliver excellent product demonstrations as projects evolve or new stakeholders appear
(f) Expectation Management: be wary of scope creep within projects and respectfully push back on unrealistic expectations
4. Evaluation & Scaling
(a) Data Collection: collect appropriate data before and after the solution is implemented
(b) Data Analysis: evaluate the returnoninvestment for client implementations producing reports and publishing data in peerreviewed journals to evidence the success of pilots
(c) Scale: ensure pilots are so successful that customers want to rapidly scale our technology to more sites nationally and internationally
(d) Business Plan: convert the project and pilot data into a Business Plan which outlines to our customer why they should scale up our platform
(e) Close Deals: work with the BD team to present the Business Plan to customers to agree scaleup contracts. Address any concerns or objections and help negotiate features price points timescales.
5. Company Strategy
(a) New Opportunities: support the companys commercial growth by identifying new business opportunities partnership opportunities or grant applications
(b) Pipeline Building: support BD team with pipeline building as a natural byproduct of your job. Your network will grow from meeting new clients attending conferences developing partnerships etc.
(c) Conferences and Networking: represent MediShout on national and international levels at conference and networking events particularly in place of the founders where required
(d) Information Governance: ability to support our IG processes
Requirements
Digital Experience: minimum 2 years experience in digital transformation leading on digital solution implementation and supporting growth in startups or technology companies
Healthcare Experience: minimum 2 years experience working as a clinician or healthcare professional with a deep understanding of the healthcare and medical device industries
Publications: evidence of writing up reports academic research and scientific papers which have been published online or in peerreviewed journals
Product Knowledge: ability to rapidly obtain deep knowledge of our products so you can pitch solutions to clients and communicate seamlessly with our internal product managers and developers
Industry Knowledge: understand how hospitals and suppliers work individually and together. Deep understanding of the digital health industry plus experience working within it
Communication: excellent communication skills to articulate the value of our platform influence decisionmakers and get rapid adoption of our platform through user behavioural change
Presenting: excellent at making slide decks and delivering customer presentations to all levels including Csuite. Can communicate technical or industryspecific information without jargon
Teamwork: collaborative mindset; can work with CEO and sales team to hit company and personal targets
Travel: be willing and able to travel weekly to client sites in Southern England for inperson meetings to drive the tide in MediShouts favour across the UK; and then abroad.
Characteristics Desired
Trustworthy: be dependable and honest deliver what you promise or communicate if you cant
Impactful: passion for improving global healthcare take pride in work problemsolver
Empathetic: treat colleagues/clients with respect listen and understand challenges of the team
Insightful: have insight into your strengths and weaknesses openly receive and give feedback
Adaptable: manage complex processes in changing environments be flexible cando attitude
Benefits
Salary Benefits and Specifics
- 5565k (depending on experience) with annual salary reviews
- Employee share options (EMI scheme) which vest at intervals
- 25 days annual leave plus Bank Holidays
- Employee Assistance Programme (access to counselling services financial planning and discounts).
- Work Laptop and accessories
- Access to Spaces & Regus coworking
- Flexible hybrid working Monday to Friday 8.30am to 5.30pm) (minimum one office day per week)
- The role requires a willingness to travel. Will involve multiple client visits each week
- The role is subject to a 6month probation period
What We Provide
Unique opportunity to grow a company internationally working alongside the cofounders
Personal development; support of expert team to fulfil career ambitions
Enhance industry reputation through our international expansion branding and network
Feel valued and empowered to contribute to core company decisions
Work with a passionate exceptional and smart group of individuals
Contact
For all enquiries please contact
Interviews will have 3 rounds; online and inperson. We encourage potential hires to meet our team.
Required Experience:
Manager
Employment Type
Full-Time
