Systems Engineer

The Change & Incident Management Associate (P2 is responsible for managing both the Change Management and Incident Management processes within the IT environment. This role ensures seamless implementation of IT changes while maintaining service availability through effective incident response. The ideal candidate will have strong governance risk assessment communication and problemsolving skills to drive operational efficiency and minimize business disruptions for Common Transportation platforms EU and NA regions.

Key Responsibilities

Change Management Responsibilities:

• Establish and enforce Change Management policies and frameworks in alignment with ITIL best practices.

• Assess risk impact and feasibility of proposed changes ensuring minimal disruption to business operations.

• Onboard Development teams to Change Management tools and create work flow for them.

• Ensure proper testing validation and rollback strategies are documented for the change.

• Track and report on Change Success Rates Failed Changes and Changerelated Incidents.

• Work with crossfunctional teams to align changes with business priorities and IT governance policies.

• Provide training and awareness on Change Management best practices.

• Maintaining Change Management documentation / proof for Compliance for various products.

Incident Management Responsibilities:

• Lead the Incident Management process ensuring swift response to major incidents and minimizing business impact.

• Act as the primary escalation point during critical incidents coordinating response teams and stakeholders.

• Ensure realtime incident tracking logging and categorization using ITSM tools (ServiceNow BMC Remedy Jira).

• Conduct Root Cause Analysis (RCA) and PostIncident Reviews identifying areas for improvement.

• Implement incident response automation and continuous improvement strategies to reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).

• Develop incident dashboards reports and KPIs to track and optimize performance.

• Collaborate with Problem Management teams to identify and resolve recurring issues.

• Ensure compliance with IT security regulatory and audit requirements related to incident handling.

Required Skill Set:

• 5 years of experience in Change Management Incident Management or IT Service Management (ITSM).

• Strong understanding of ITIL Change & Incident Management processes.

• Experience with ITSM tools such as ServiceNow BMC Remedy Jira Splunk PagerDuty.

• Ability to perform risk assessment and impact analysis for IT changes and incidents.

• Crisis management and decisionmaking skills in highpressure situations.

• Strong stakeholder communication and coordination abilities across technical and business teams.

• Handson experience in cloudbased DevOps and Agile environments.

• Knowledge of cybersecurity incident handling and risk management.

Desired Skill Set (Preferred but Not Mandatory):

• ITIL v4 Certification (preferably in Change or Incident Management).

• PMP Prosci or COBIT certification for process governance.

• Experience working in regulated industries (Finance Healthcare Telecom etc..

• Knowledge of AI/MLbased incident detection and automation.

Familiarity with SRE (Site Reliability Engineering) practices to enhance operational stability.

About Trimble:

Trimble is a leading provider of advanced positioning solutions that maximize productivity and enhance profitability for our customers. We are an exciting entrepreneurial company with a history of exceptional growth coupled with a disciplined and strategic focus on being the best. While GPS is at our core we have grown beyond this technology to embrace other sophisticated positioning technologies and in doing so we are changing the way the world works. Those who successfully lead others to meet our objectives are vital to our organization. Leadership at Trimble is much more than simply exercising assigned authority; we expect our leaders to embrace a missionfocused leadership style demonstrating the strength of character intellect and the ability to convert ideas to reality.