Consumer Assistant Mail Processing Representative
Consumer Assistant Mail Processing Representative
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
POSITION DESCRIPTION: The Consumer Assistance Mail Processing Representative plays a vital role in
ensuring that all incoming and outgoing mail is accurately sorted processed and routed into the correct working queues for the Consumer Assistance Department.
ESSENTIAL DUTIES AND RESPONSIBILITY:
- Receive open and sort all incoming mail (paper fax) related to consumer accounts
- Accurately scan all incoming correspondence and faxes in accordance with standard procedures
- Identify and assign the correct account numbers to all incoming correspondence
- File all scanned documents into the correct working queues based on priority
- Process and appropriately log all priority and certified mail ensuring they are filed and tracked according to company protocols
- Create and manage Cant Find accounts for correspondence when the associated account cannot be identified.
HOURS: 8:00a5:00p
Requirements
- Experience in collections or a call center preferred
- General knowledge of computers Microsoft office experience preferred
- Excellent written and verbal communication skills
- Ability to multitask and work with various computer systems both internal and external
- Strong written and verbal communication skills
- Demonstrated ability to be a team player and work well with peers superiors and subordinates
- Demonstrated ability to adapt to changes with ease
- High school graduate or equivalent
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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