Banquet Captain
Banquet Captain
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Salary Not Disclosed
1 Vacancy
Job Description
Raines Co. Your Future is Now
Position Summary:The Banquet Captain is responsible for supervising the staff operations and guests of banquet experiences at the hotels event spaces restaurant and private functions.
We offerMedical/Dental/Vision benefits a generous PTO program points based bonus daily pay an Employee Referral bonus program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Job Functions
- Inspects banquet room and waiter stations for proper setup including sanitation and safety concerns.
- Inspects for readiness.
- Ability to meet clients and guests at entrance of the banquet room verify reservations and escort guests to tables.
- Coordinates effective food service involving communication between kitchen and service staff.
- Ensures hot food is hot and cold food is cold. Final eyes to make sure plates are properly prepared.
- Handles clients/guest complaints and problems. Acts as liaison between client/host in all aspects of the events service. Introduces themselves and our staff to the client /host.
- Assures that opening and closing side duties are assigned and completed as required.
- Conducts preevent meetings with banquet room personnel including kitchen staff as required.
- Responsible for proper food and beverage service in their station as directed by supervisor.
- Observes diners to respond to any additional requests and to determine when meal has been completed.
- Follows managements instruction as to proper meal service and of the banquet event order (BEO).
- Monitors wait staff bus persons cocktail wait staff and bartenders to maintain a high level of service helping to troubleshoot and problem solve.
- Ability to fully operate POS system including setting up of specials ordering running reports and auditing. Will calculate from bill and responsible for posting accurately to appropriate area or members account.
- Audits wait persons checks at end of service and reports to manager.
- Ability to monitor and adjust staffing needs to meet demand.
- Serve food and drinks for guests as needed.
- Have a thorough knowledge of banquet menus.
- Taking inventory and ordering supplies to ensure banquet operation is wellstocked and prepared.
- Adhere to all NCDHEC food safety and quality regulations.
- Be able to operate the hotel computer system.
- Maintaining a clean work and banquet area by removing trash cleaning tables and washing glasses utensils and equipment.
- Perform opening and closing procedures along with side work as assigned.
- Follow proper procedure regarding cash handling following cash bank reconciliation and end of shift drop.
- Know and comply with food handling and liquor laws.
- Engage guests in a cordial efficient and professional manner.
- Adhere to hotel grooming standards.
- Assist hotel Food and Beverage team as needed.
- Resolve guest complains and perform service recovery when required (and escalate to immediate supervisor if needed)
- Perform any additional tasks requested by management
Education
High school education/GED.
Experience
Previous experience in a hotel or related field preferred.
Hours required
Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Skills and Abilities
- Must be able to pass TIPS certification/alcohol awareness training and food handler training
- Knowledge or and ability to operate a computer.
- Ability to regularly lift and/or move up to 30 pounds.
- Meets state minimum age to serve alcohol.
- Availability to workdays nights weekends and holidays.
- Positive engaging personality and professional appearance.
- Basic math and computer skills.
- Exceptional interpersonal and communication skills.
- Strong task and time management abilities.
- Eye for detail and understanding of banquet operations and procedures.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Raines is a drugfree workplace.
Preemployment background check required.
Employment Type
Full-Time
