eCommerce Operations Specialist

JOB DESCRIPTION

Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.

About the Job

At Levi Strauss & Co. were redefining how customers experience our brand across digital and physical channels. As an eComm Operations Specialist youll play a key role in leading and optimising endtoend ecommerce operations across our warehouse and retail sites in Europe. Reporting to Director of Ecommerce Distribution Operations youll oversee omnichannel fulfilment flows including clickandcollect instore returns and home delivery ensuring seamless operational efficiency and an exceptional customer experience.

This is a crossfunctional handson role that requires a strong understanding of supply chain operations system integration and performance management. Youll work closely with regional and global teams across Logistics Retail IT and Customer Service to build scalable processes implement backend tools and improve KPIs. With a commercial mindset data fluency and a collaborative approach youll help shape our operating model and drive continuous improvement across all channels.

Key Responsibilities

• Manage daily ecommerce operations across warehouse and retail fulfilment channels
• Oversee omnichannel flows including clickandcollect instore returns and home delivery from store
• Drive performance across service cost and quality metrics ensuring customer satisfaction
• Monitor and optimise KPIs such as order accuracy delivery timelines and fulfilment efficiency
• Develop and implement scalable standard operating procedures (SOPs) to support growth and cost control
• Collaborate with Logistics Retail and Transport teams to deliver on network strategy and capacity planning
• Design and maintain the omnichannel operating model ensuring smooth integration between physical stores and the ecommerce platform
• Partner with IT and Global Project Teams to implement and maintain backend systems and omnichannel tools
• Lead crossfunctional collaboration to align fulfilment operations with customer experience goals
• Analyse data to identify trends gaps and opportunities for improvement
• Train and support internal teams on best practices and new systems
• Lead continuous improvement initiatives to drive scalability and operational excellence

About You

• Bachelors degree in Business Supply Chain Operations Management or a related field
• 5 years of experience in ecommerce omnichannel operations or retail logistics
• Strong understanding of fulfilment logistics inventory and order management systems
• Proven track record of driving KPI improvements and operational efficiency
• Experience working crossfunctionally in complex matrixed organisations
• Skilled in analysing data validating results and translating insights into action
• Excellent project and time management capabilities
• Confident communicator with strong stakeholder management skills and the ability to influence across teams
• Comfortable challenging the status quo and driving change through collaboration and data
• Serviceminded detailoriented and committed to delivering a great customer experience
• Fluent in English; additional European languages are a plus
• Passionate about the Levis brand and excited to contribute to our customerfirst digitally enabled future

LS&Co. is an affirmative action and equal employment opportunity welcome and value people from diverse cultures backgrounds and experiences to make LS&Co. a collective success.

#LIHybrid

LOCATION

FULL TIME/PART TIME

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