UX Designer Amazon Delivery Customer Experiences
UX Designer Amazon Delivery Customer Experiences
Posted on :
02-05-2025
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1 Vacancy
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Job Description
Have you or someone you known urgently needed something wanting to get through the process of shopping and getting it delivered as fast as possible Amazon Deliverys Customer Experiences team (ADX CX) is seeking our next UX Designer to join us in creating a new definition of what it means to shop quickly for our customers. In this role youll collaborate directly with senior designers and crossdisciplinary teams to share ambitious and innovative ideas bringing them to life through rapid ideation and tight collaboration. Your work in helping us shape solutions and experiments will be key in driving learnings challenging existing paradigms and supporting new customer expectations. As a part of our team youll also be connected with a broader group of designers and researchers in a design organization working through different lenses to elevate our delivery customer experience overall.
Key job responsibilities
As a key driver in designing solutions and upleveling the quality of our customer experiences you will:
Bring forward innovative ideas and solutions that raise the bar on customers experience with delivery
Advocate for the customer through objective data such as market analysis customer insights technical constraints/opportunities and business insights Partner with business and development teams to plan and drive forward experience experiments and/or launches
Quickly and thoroughly creating user flows wire frames visual designs and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
Assess and optimize the effectiveness of new and existing features by planning performing and advocating for validation techniques like usability testing competitive analysis and reviewing analytics insights.
Present design work to UX partners crossdisciplinary teams and senior leaders
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fastevolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
5 years of design experience
3 years of delivering design solutions as a UX designer or interaction designer experience
Have an available online portfolio
Experience in usability testing
Knowledge of best practices for information architecture and design
Knowledge of usability principles and techniques
Experience designing and prototyping with tools such as Figma Photoshop Illustrator HTML or similar
2 years of massmarket consumer web / mobile products experience
Experience working in a collaborative team and working directly with developers for implementation of designs
Experience prototyping (HTML XHTML JavaScript CSS Flash or Flash Catalyst or Axure)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106000/year in our lowest geographic market up to $184000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
As a key driver in designing solutions and upleveling the quality of our customer experiences you will:
Bring forward innovative ideas and solutions that raise the bar on customers experience with delivery
Advocate for the customer through objective data such as market analysis customer insights technical constraints/opportunities and business insights Partner with business and development teams to plan and drive forward experience experiments and/or launches
Quickly and thoroughly creating user flows wire frames visual designs and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
Assess and optimize the effectiveness of new and existing features by planning performing and advocating for validation techniques like usability testing competitive analysis and reviewing analytics insights.
Present design work to UX partners crossdisciplinary teams and senior leaders
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fastevolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
5 years of design experience
3 years of delivering design solutions as a UX designer or interaction designer experience
Have an available online portfolio
Experience in usability testing
Knowledge of best practices for information architecture and design
Knowledge of usability principles and techniques
Experience designing and prototyping with tools such as Figma Photoshop Illustrator HTML or similar
2 years of massmarket consumer web / mobile products experience
Experience working in a collaborative team and working directly with developers for implementation of designs
Experience prototyping (HTML XHTML JavaScript CSS Flash or Flash Catalyst or Axure)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106000/year in our lowest geographic market up to $184000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Employment Type
Full-Time
Key Skills
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