Associate Customer Support Specilist
Associate Customer Support Specilist
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Job Description
Company:
Boeing Distribution Inc.Boeing Global Services (BGS) is looking for an Associate Customer Support Specialist. This individual will play a key role to the Boeing Distribution Business to provide extended support for exclusive distribution services agreement activities that are vital to the distribution channel (formerly Aviall) and our suppliers. The representative will be responsible for providing support for Piper AOG Services Rolls Royce Publications and Customer Care.
You will be communicating with both Internal and External customers. This position may have additional and/or other responsibilities that is customer support related in the future.
Location: Dallas TX.
Position Responsibilities:
Retrieve research and resolve specific customer emails and Service Requests
Prepare and ship customer orders for RollsRoyce publications needed in physical format (i.e. USB CD Paper)
Advise customers regarding order status changes or improvements of orders and follow up with customers on issues related to their accounts.
Manage multiple orders and research lists for specific customers
Research and analyze data to identify trends/issues regarding specific customers.
Support Piper Aircraft on Ground (AOG) activity
Support Customer Program Managers (CPM) by maintaining reports customer data and managing customer expectations.
Customer Care responsibilities assist with the processing of returns and all credits/debit memo generating price discrepancies freight credits over shipments and short shipments etc. Will work closely with the CSR & Sales Channels at a Global level to provide this support.
Processes material returned from customers.
Handles discrepancies/Requests sent by customers directly which are managed out of Sales Force Service Cloud or Phone Queue.
Handle all discrepancies/requests throughout from start which include performing thorough investigation communicating or following up with various related parties (internal and external) finding out root causes of problems and then adopting corrective actions to closure of respective issues with solutions provided to customers
Basic Qualifications (Required Skills/Experience):
2 years experience in customer support or customer service
1 years experience with Supply Chain processes
1 years Experience with SAP or similar ERP system
Ability to work flexible schedule/hours (Monday Friday 8am 5pm/9am 6pm or 10am 7pm as needed) overtime and occasional weekends when necessary.
Ability to handle high pressure situations
Experience with all MS office applications (Excel Word Outlook PowerPoint etc. must be able to analyze reports.
Preferred Qualifications (Desired Skills/Experience):
5 Years in an Operations Distribution Center Aerospace or similar/related environment
Bachelors degree or higher
Experience performing data analysis and troubleshooting
Experience with ERP reporting systems (i.e. Spotfire)
Experience using Omni Channel Solutions for Customer Support such as Sales Force Service Zendesk etc.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range: $60000 $76000
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
IC
Employment Type
Full-Time
