Operations Associate Rome
Operations Associate Rome
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Job Description
Lime is the worlds largest shared electric vehicle company. Were on a mission to build a future where transportation is shared affordable and carbonfree. Our electric bikes and scooters have powered 700 million rides in 250 cities on 5 continents replacing an estimated 150 million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters Lime continues to set the pace for shared micromobility globally.
We are looking for a datadriven handson entrepreneurial minded individual to join our Rome Operations team. As an Operations Associate you will enhance our fleet coordinate our teams in the warehouse and in the field and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Rome.
The individual hired into this position must live within one hour from Limes Rome warehouse.
What Youll Do:
Hire train and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle
Build a safe compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Rome
Define new processes and best practices to drive operational excellence within the warehouse
Partner crossfunctionally on operations projects that result in identifying expansion opportunities within your region(s)
Define and monitor KPIs that measure the profitability revenue and operational performance of your market(s)
Provide complaint management and customer incidents investigation support
Partner with the local Government Relations representative to manage key Legal Regulatory and Safety issues
Maintain positive relationships between customers regulators/city officials employees and Lime management
Collaborate with Engineering and Product teams to drive local initiatives for revenue growth
About You:
13 years of professional work experience; ideally 1 year of experience within an Operations position
Experience leading teams or groups preferred
Demonstrated expertise with the Rome region and ability to anticipate operational needs and/or challenges within this area
Grit and an entrepreneurial spirit with the ability to work in an ambiguous environment
Highenergy and sound decision maker with the ability to make databased decisions with a cost focused mindset
Fluent verbal and written English & Italian language skills
Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data
Excellent communication and stakeholder management skills
#LIOnsite
#LIEH1
If you want to make an impact Lime is the place for you. Not sure if you meet all the qualifications If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer but thats just the start. We believe different perspectives help us grow and achieve more. Thats why were dedicated to hiring and developing the most talented and globally diverse team which includes individuals with different backgrounds abilities identities and experiences.Applicants who require a reasonable accommodation for any part of the application or hiring process can emailfor assistance.
Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.
Required Experience:
IC
Employment Type
Full-Time
