• Support of installed base fleet including activities such as customer issue resolution fleet issues service bulletin implementation monitoring & diagnostics fleet configuration departure records (customers and shops).
• Own and maintains the ICA documents for assigned hardwares (ATAs) this includes responding to technical inquiries author Service Bulletins and support customer technical communication.
• Act as technical interface between GE Internal organizations and Airline/MRO shops.
• Provide support for Time On Wing (TOW) objectives.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Present and supports technical and program reviews (Tech Reviews/PCBs/LIF etc.
• Support Safety & reliability Programs and Provides Technical support.
• Provide technical guidance to other personnel and assigned teams mentor others in the organization.
• Develop field action plans to anticipate and fix field problems.
• Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations engineering policies and procedures.
• Presenter in Operators Conference Calls Symposium Partner ERM and Airframer/customer TRMs
• Work along with module leaders on module life cycles plans and drive long term strategy.
• Responsible for hardware KPIs (Responsiveness DR Reduction FTY FPRs). Work in close collaboration with PSE Module leader on all active KPIs on the module.
• Work in close collaboration with cost leaders on of all cost projects.
• Drive Lean and continuous improvement actions.
• Travel availability to address field investigations in person at MRO locations customers facilities and/or airframer sites.

Required Qualifications

• Bachelors degree in engineering from an accredited university or college
• Minimum of 3 years of experience in services/installed base engineering
• Must be able to work onsite in Cincinnati OH
• Ability to be oncall for customer support nights and weekends as needed.

Desired Characteristics

• Masters degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines.
• Demonstrated business technical written and oral communication skills in English.
• Ability to communicate with external customers and Senior Leadership.
• Experience on presenting technical topics to internal and external stakeholders.
• Working knowledge of airworthiness regulations.
• Demonstrated leadership skills and the ability to guide and influence others.
• Fundamental understanding of the technology and tools relevant to the function
• Engine system level knowledge.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document plan market and execute programs. Established project management skills.