Resort Concierge and Reservations Seasonal - Hotel del Coronado A Curio Collection by Hilton
Resort Concierge and Reservations Seasonal - Hotel del Coronado A Curio Collection by Hilton
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality Were passionate about delivering exceptional guest experiences.
- Integrity We do the right thing all the time.
- Leadership Were leaders in our industry and in our communities.
- Teamwork Were team players in everything we do.
- Ownership Were the owners of our actions and decisions.
- Now We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment.
EOE/AA/Disabled/Veterans
The iconic Hotel del Coronadois looking for aResort Concierge and Reservations to join the team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion the resort is more stunning than ever.
Located on Coronado Island just minutes from Downtown San Diego this 28acre property was built in 1888 and has over 750 rooms cottages and villas with 65000 square feet of banquet space and 10 food and beverage outlets. This includes 4 restaurants 2 bars a food truck marketplace ice cream shop and inroom dining.
Want to learn more Hotel Website Facebook Instagram Pinterest
Classification: Seasonal
Shift: Various must be available to weekdays weekends and holidays.
Pay Rate:The pay rate for this role is $20.56 and is based on applicable and specialized experience and location.
What will I be doing
A Resort Concierge & Reservations Agent will proactively solicit and process reservations in a timely manner following Hilton/Hotel/Department guidelines and standards. Professional courteous and friendly tone of voice and proper phone etiquette is expected at all times. Indepth knowledge of Hotel room types and all resort amenities and activities offered.
- Confirming Reservations: Process all types of reservations efficiently including billing and routing with an accuracy score of at least 90 based on a sample of 10 randomly pulled reservations to be monitored and scored at least once a month.
- Itinerary Planning: Answer all calls utilizing standardized greeting sales techniques and philosophy (Aspire) to discover guests needs and wants and develop an itinerary proposal to encompass all but not limited to room accommodations dining options pool and beach activities spa and fitness and any other resort or offresort activities that will enhance the guest experience.
- Create Dining and Special Events Reservations: Utilizing approved restaurant booking platform (currently OpenTable) to create and confirm dining reservations. Must be proficient within 90 days of hire and expert level within 180 days. To be successful Resort Concierges must be able to feature at least 3 menu items from each outlet and know the outlets hours of operations.
- Create and confirm Resort Activities: Utilizing approved activity booking platform (currently RealTimeReservations) to create and confirm all resort activities such as pool cabanas del beach rentals del venture fitness classes etc. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful experience planners must be able to feature at least 3 pool and beach activities and know the hours of operations.
- Create Spa reservations: Utilizing spa and fitness booking platform (currently book4time) to create and confirm spa services. Must be proficient within 90 days of hire and an expert level within 180 days. To be successful experience planners must be able to feature at least 3 spa menu items and fitness programs and know the hours of operations.
- Mobile Resort Concierge: Periodically and may be as often as daily perform duties as a mobile resort concierge to solicit resort guests and visitors throughout the resort to enhance their experience by offering information about the resort that may lead to generating a sale/reservation. Mobile Resort Concierges will be assigned to high traffic areas at specific times of the day to be determined by the department supervisor / manager / leadership team. Mobile Resort Concierges may be required to wear hotel provided attire / uniforms that might change from time to time to complimentresort events and seasons. Agents must meet daily minimum sales goals and achieve monthly goals and quotas that will be determined based on but not limited to hotel occupancy arrival pattern and department revenue targets.
- Perform qualified outbound calls to facilitate guest experience planning throughout the resort. Outbound call leads may be inhouse guests guests with future reservations (all booking types) or nonhotel guests.
- Perform any task related to reservation inquiries communicating with guests or anything related to the guest experience as determined and assigned by any member of the department leadership team.
- Assist with inquiries from Travel Agents Hilton Reservation and Customer Care Team and all internal departments such as but not limited to leisure sales sales and catering front office etc
- Complete shared email inboxes with a same day turnaround goal.
- On a regular basis perform suite breakdown check for duplicate reservations perform future reservations accuracy audits and follow up on any deposit requirements.
Employment Type
Full-Time
