Current Product Quality Specialist
Current Product Quality Specialist
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$ 84500 - 124000
1 Vacancy
Job Description
Overview
CNH Industrial is a worldclass equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground we are passionate about bringing Innovation Sustainability and Productivity to all that we do. As a truly global company CNH Industrials 37000 employees form part of a diverse and inclusive workplace focused on empowering customers to grow and build a better world through our core brands: Case IH STEYR New Holland Agriculture CASE and New Holland Construction.
The Customer Product Quality Specialist is responsible for the Customer Experience within the GPP (Global Product Platform) and acts as the Product Quality interface between Regional Quality and GPP for assigned model families.
Responsibilities
- To identify consolidate & prioritize current product quality and reliability issues coming from Regional Quality Teams NH CASE IH Brands & through analysis of Global Warranty Reporting tools. Analyze warranty claims/data/statistics to quickly identify emerging issues to build technical improvement projects.
- Accurately define and prioritize product concerns for the 7 Step Process as a key member of the Current Product Management Team with responsibility providing Robust Problem Statement identification for Root Cause development and Resolution Effectiveness. Responsible for warranty parts returns and analysis to drive problem definition and root cause development.
- To identify and develop Product Improvement Programs (Field Campaigns) with respect to Customer Satisfaction regulatory & safety concerns. Forecasting completion rates identifying parts labor travel and other variable expenses as necessary to achieve Regional & Management approval supervising completion rates and managing any necessary issues through to program closure.
- To build and maintain quality & reliability Roadmaps with CPM Manager collaboration for assigned Product lines To achieve Product reliability (MERF) & Warranty Cost Targets (CORF) through ongoing analysis.
- Support plant quality teams in the investigation problem statement identification and solution development for technical issues.
- To support discussions & risk assessments vital during Product Safety Reviews.
- To assist the Platform Team in determining the strategic direction of new products in areas of field quality and reliability fitness for use and customer satisfaction based on current Product performance.
- To regularly report & communicate KPI (key performance indicators) & Product Concern status to stakeholders.
Qualifications
- Bachelors Degree in relevant field: Engineering Quality Management or similar field.
- 5 years of experience in an Industrial Manufacturing Setting
- Experience with Data Analytics Statistics Pareto Dashboards Databases
- Quality / problem solving / resolution tools: Kaizen Ishikawa 5W1H DMAIC Sevenstep
- Mobile equipment knowledge (systems application operation)
- Required Technology: Expert Level Excel Skills Power BI (Preference)
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical dental vision disability and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave flexible work policies opportunities for selfdevelopment and paid leave for specific activities. Click here for more information!
Annual Base Salary range for this role: $84500 to $124000 USD Actual salaries will vary and will be based on various factors such as skill experience and qualification for the role.
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Applicants can learn more about their rights by viewing the federal EEO is the Law poster here. CNH Industrial participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S. You can view additional informationhere.
If you need reasonable accommodation with the application process please contact us at
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race colour religion sex sexual orientation gender identity nationality place of origin disability marital status family status age or any other ground prohibited by applicable provincial human rights legislation.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
