Lobby Ambassador
Lobby Ambassador
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Job Description
Nestled on a private peninsula in Ornos with its own private sandy beach and endless views of a sundrenched horizon Santa Marina a Luxury Collection Resort Mykonos is an iconic 5* luxury resort on the island of Mykonos.
The resorts 117 Rooms Suites and Villas all designed in a luxurious and chic style are punctuated by lush gardens and two showstopping infinity pools. Designed like a traditional Mykonian village perched on a slope leading down to the sea the location is exceptional. Only 10 minutes from the airport port and Mykonos Town Santa Marina Mykonos is in close reach of everything the beautiful island has to offer
Dining is an experience a culinary and social occasion that is at the heart of this; BuddhaBar Beach Elais Greek Mediterranean Restaurant Oasis Pool and the Beach Lounge all complete this experience with warm and refined services.
At Santa Marinas Gingko Spa wellness is a state of mind a state of being an alignment of both. Santa Marina is like an exclusive club a meeting place of the welltraveled from around the globe. A gracious lifestyle for our resort guests who love having the best Mykonos beach experience at their doorstep.
We are looking for a Lobby Ambassador to join our team during the summer season 2025!
A Lobby Ambassador serves as the first point of contact for guests at the lobby providing a warm and inviting experience. This role is responsible for ensuring exceptional guest interactions overseeing the lobby bar and offering welcome drinks to guests upon arrival. The Ambassador assists with guest inquiries maintains the elegance of the lobby and enhances overall guest satisfaction by delivering outstanding hospitality.
Requirements
Guest Experience & Hospitality:
Warmly greet guests upon arrival and departure ensuring a welcoming atmosphere.
Provide information about hotel services facilities and local attractions.
Offer guests a complimentary welcome drink as part of the checkin experience.
Assist guests with directions within the hotel such as to restaurants Spa and other hotel facilities.
Escort guests to their rooms or designated areas when necessary.
Anticipate guest needs and proactively offer assistance.
Oversee the lobby bar area ensuring it is wellstocked clean and inviting.
Prepare and serve welcome drinks or beverages to arriving guests or any time needed.
Coordinate with the F&B team to ensure a smooth beverage service in the lobby area.
Ensure the lobby is clean organized and aesthetically appealing at all times.
Monitor the guest traffic in the lobby and offer assistance when needed.
Coordinate with housekeeping and maintenance to uphold the highest cleanliness standards.
Address guest inquiries concerns and special requests ensuring prompt resolution.
Act as a liaison between guests and other hotel departments to enhance service delivery.
Assist with guest checkin/checkout when required.
Communication & Coordination:
Communicate effectively with front desk staff bell team concierge and management.
Stay up to date with hotel policies promotions and events.
Maintain a professional appearance and uphold the hotels brand standards.
Perform other duties as assigned by management.
Skills:
Excellent communication and interpersonal skills.
Friendly approachable and professional demeanor.
Ability to handle guest concerns with patience and problemsolving skills.
Strong organizational and multitasking abilities.
Knowledge of multiple languages is a plus.
Benefits
- Professional Development
- Support for personal growth and opportunities for skill acquisition
- Competitive salary
- Accommodation and meals
Employment Type
Full Time
