Central Registration Associate
Central Registration Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
The Central Registration Associate assists patients facilities and other callers in the scheduling of needed outpatient services offered within the BronxCare Healthcare System in a high volume/high paced call center environment while delivering an outstanding patient centered customer service experience. The Associate ensures each patient receives an appropriate appointment with an appropriate care provider and assures that each appointment is compliant with the patients health insurance utilization requirements. The Associate accurately coordinates benefits and priorauthorization to each visit preregistration and documents Financial Clearance status to scheduled visits to facilitate an express point of service registration at the local outpatient site.
Responsibilities
The employees primary responsibility is to deliver an outstanding patient experience in every way every time and understand the importance that (s) he contributes to the BronxCare commitment to patients and families.
Responsible for centralized telephone scheduling of patient appointments through the use of ALLSCRIPTS in a Call Center Environment. The scheduling activities consist of but not limited to scheduling rescheduling and cancellations.
Demonstrates proficiency in PreRegistration and Precertification requirements for each insurance plan to ensure proper approvals and assures coordination of benefits are available prior to patient arrival.
Verifies insurance authorizations and preregistration data for each patient appointment scheduling. Incorporates missing data and changes to demographics when advised by patient.
Works with Hospital/Clinics personnel to facilitate appointments scheduling for Hospital Inpatient discharge follow up visits to ensure continuity of care.
Maintain the highest level of professionalism and confidentiality at all times to ensure compliance with Federal/State regulations such as HIPPA and EMTALA.
Act as a liaison with clinics physicians patients staff insurers and ancillary departments and maintain a positive relationship with all.
Qualifications
High School or GED required Associates preferred. Knowledge of Windows OS and Microsoft Office applications including Microsoft Outlook/Exchange is required Word and Internet browser applications is required 12 years customer service experience preferably in a call center and/or outpatient healthcare environment is required. 12 years experience involving Health Benefit verification and ThirdParty Billing is strongly preferred. Bilingual English/Spanish proficiency is preferred.
Required Experience:
IC
Employment Type
Full-Time
