Area Chief of Staff

SUMMARY OF JOB PURPOSE AND FUNCTION

The anticipated starting base salary range for individuals expressing interest in this position is $129000 to $186000 per year plus production. Base salary to be determined by the schedule location experience skills and abilities of the applicant. Increased signon offerings and relocation support available.

The primary purpose and function of the Area Chief of Staff is to lead develop and manage associate veterinarians in their hospitals to ensure Banfield can attract develop engage and retain doctors that will deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM CVT VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe effective patient/client centered timely efficient and equitable care. The Area Chief of Staff partners with the Practice Manager (if applicable) to drive the culture and delivery of quality care by the veterinary provider team (DVM CVT VA) in their assigned hospitals to ensure that every pet receives consistent care aligning with our six domains of quality (safe effective patient/client centered timely efficient and equitable care.

ESSENTIAL RESPONSIBILITIES AND TASKS

• Live and exemplify the Five Principles of Mars Inc. within self and team.
• Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits as required by federal state or local law. Responsible for the ownership and management of the controlled substance inventory for relief doctors.
• Own doctor engagement and retention by consistently assessing risk ensuring a proactive retention strategy and creating a culture of community and engagement where doctors feel supported and can be successful.
• Provide effective medical leadership to their hospital teams by driving an inclusive and collaborative work environment in their assigned hospitals in partnership with the practice managers.
• Validate the clinical skillset and alignment with quality standards of doctors veterinary assistants and veterinary technicians by performing medical record reviews veterinary quality assignments audits and patient safety event reviews in their assigned hospitals.
• Provide veterinary services. The amount of time spent in clinical role seeing patients will depend on various factors. These include the numbers of hospitals number of direct reports the productivity and performance of each hospital. All ACOS should expect to spend a percentage of their time in role and this will be aligned upon a casebycase basis in partnership with the DVQ. This role is 100 hospital based and considered a working manager role.
• Oversee the coaching program for newly hired veterinarians to ensure an engaging experience which results in a productive doctor knowledgeable in Banfield quality standards Optimum Wellness Plans processes and workflows. Ensure experiential learning to develop clinical surgical and dental skills based on individual veterinarian needs.
• Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs student job program participants and veterinary candidates during hospital observations.
• Work with associate doctors to ensure they have the skills to achieve their productivity goals through delivery of highquality medicine a focus on preventive care providing a great client experience and partnership with the hospital team.
• Deliver veterinary operations KPIs of assigned hospitals through their leadership of the hospital and their partnership with the practice managers. Partner with practice manager to develop execute and revise plans which achieve targeted KPIs through hospital performance. Accountable to hospital OGSM performance as quality medicine delivers operational outcomes.
• Develop a veterinary leadership talent bench and have a succession plan in place for assigned hospital pod.
• Ensure compliance to Banfields clinical essentials government regulations and legislation and veterinary industry standards through veterinary quality assessments medical record reviews audits and patient safety event reviews. Hospital operations must meet all local state and federal regulatory requirements including but not limited to compliance with controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps.
• Champion preventive care culture by communicating demonstrating and validating behaviors which drive optimum wellness plan growth and retention.
• Create a say yes culture by driving access to care and superior client service resulting in meeting or exceeding client experience scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care.
• Manage the medical equipment inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals.
• Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client and their pet have an exceptional experience.
• Establish trust and gain the confidence and compliance of clients through effectively delivering appropriate preventive care performing complete diagnostic workups developing thorough treatment plans communicating home care instructions and planning followup visits.
• Other job duties as assigned.

THE FIVE PRINCIPLES

• Quality The consumer is our boss quality is our work and value for money is our goal.
• Responsibility As individuals we demand total responsibility from ourselves; as associates we support the responsibility of others.
• Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency We use resources to the full waste nothing and do only what we can do best.
• Freedom We need freedom to shape our future; we need profit to remain free.

HIRING QUALIFICATIONS / COMPETENCIES

Leadership

• Plans and Aligns
• Drives Vision and Purpose
• Develops Talent
• Manages Conflict
• Financial Acumen
• Managers Complexity

Functional

• Attracts Top Talent
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Functional/Technical Skills

CAPABILITIES AND EXPERIENCE (CAN DO)

• Ability to multitask Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
• Surgical skills Proven ability to perform all basic surgeries including use of all standard medical instruments and equipment.
• Problem solving skills Demonstrates a strong ability to identify analyze and solve problems. Translates problems into practical solutions.
• Intellectual ability Accurately and consistently follows instructions delivered in an oral written or diagram format. Can provide directions. Commitment to continual learning.
• Mathematical ability Ability to add subtract multiply and divide and to compute rate ratio and percent; ability to convert units of measurement.
• Computer skills Comfortably and confidently uses a computer and specialized software.

ATTITUDES (WILL DO)

• Initiative Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done; seeks out the most valuable work to do during times when the hospital faces low client demand.
• Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty discretion and sound judgment.
• Cooperativeness Willing to work with others collaborating and compromising where necessary; promptly shares relevant information with others.
• Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
• Independence Able and willing to perform tasks and duties without supervision.
• Tolerance for Stress / Resiliency Maintains a positive can do outlook rebounds quickly from frustrations and unpleasantness and maintains composure and friendly demeanor while dealing with stressful situations.

SPECIAL WORKING CONDITIONS

• Ability to work at a computer for long periods of time.
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning remembering mathematics and language ability (reading writing and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written oral or diagram form and to solve problems involving several variables.
• Requires sufficient ambulatory skills in order to perform duties while at hospital.
• Ability to stand walk stoop kneel crouch and climb as well as manipulate (lift carry move) up to 50 pounds.
• Requires good handeye coordination fingerhandarm dexterity with the ability to reach and grasp and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is moderately high.
• Associate is routinely exposed to a variety of pets that may bite or scratch and on occasion exposed to anesthesia radiation biological hazards and medication/controlled substances.
• Some travel required to assist other area hospitals as well as for vendor visits and associate education.
• Banfield policies and protocols are not intended to supersede the associates legal responsibilities and medical judgment. In the event of a conflict applicable laws and regulations will control.

DEA: Candidate must obtain statecontrolled substance and federal DEA within 3 months of employment unless otherwise required by the state in which working.

USDA: Accredited by the USDA Animal and Plant Health Inspection Service National Veterinary Accreditation Program within 3 months of employment.

EXPERIENCE EDUCATION AND/OR TRAINING

• Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required.
• Veterinary license in good standing or eligibility for licensure with all applicable state veterinary boards for assigned hospitals.
• 3 years of experience in small animal medicine and surgery practice.

BENEFITS & COMPENSATION

• Salary range for this role is $129000 $186000. Specific pay rates are dependent on experience skill level and education of the candidate as well as geographic location. Pay rates for salaried positions may differ based on schedule worked.

Banfield offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health wellness and financial needs of our associates. Our benefits package includes:

• Medical Dental Vision
• Basic Life (company paid) & Supplemental Life
• Short and LongTerm Disability (company paid)
• Flexible Spending Accounts
• Commuter Benefits*
• Legal Plan*
• Health Savings Account with company funding
• 401(k) with generous company match*
• Paid Time Off & Holidays*
• Paid Parental Leave
• Student Debt Program (for FT DVMs)
• Continuing Education allowance for eligible positions*
• Free Optimum Wellness Plans for your pets preventive and general care*

*Benefits eligibility is based on employment status. FT associates are eligible for all benefits programs (Student Debt Program available for FT DVMs only); PT associates are eligible for those benefits highlighted with an asterisk*.

WE ARE A DRUGFREE SMOKEFREE EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age genetic information status as a protected veteran or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal state and local laws governing nondiscrimination in employment in every Banfield location.

#LIKL2