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You Will Be Doing:
As an entrylevel eligibility position you will be handling case management and workflow characterized by limited interpretation and application of policies and procedures. As the first point of contact for clients across all access points (e.g. Virtual Contact Center lobby and nonlobby) the ET1 performs entry level technical eligibility determination work that requires applying attention to detail following policy regulations and processes to ensure Alaskans in need receive timely determinations of benefits correct information and guidance to resources.
Mission and Values/Culture:
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting selfsufficiency. We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural geographic and economic diversity. We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.
Benefits of Joining Our Team:
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by developing staff and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in career growth opportunities within our division.
We provide a competitive benefit package flexible work schedules and job stability.
The Working Environment You Can Expect:
This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.
One year of experience that included:
applying statutes regulations program requirements or similar criteria or guidelines in order to process review and evaluate such documents as applications for employment programs or services loans licenses and/or permits; documents associated with insurance or employment benefit enrollment or claims investigations or collections; and/or tax processing investment real estate transactions or similar work.
AND/OR
Experience that included extensive persontoperson contact performing such work as explaining policies procedures services or requirements; eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals or performing similar work.
Substitution:
Postsecondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours 1 month).
If you have currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.Noting see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
MULTIPLE VACANCIES
This recruitment may be used for more than one 1 vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety 90 days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at(tollfree) or . If you choose to be contacted by email please ensure your email address is correct on your application and that the spam filter will permit email from the information on allowing emails from the domains visit the Lost Password Help page at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation auxiliary aides or services or alternative communication formats please callin Juneau or TTY: Alaska Relay 711 oror correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK. The State of Alaska is an equalopportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at(tollfree) orif you are in the Juneau area. Requests for information may also be emailed to .
For applicant password assistance please visit Information
Required Experience:
IC
Full-Time