System Administrator Zendesk
System Administrator Zendesk
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Job Description
NMI is excited to add a System Administrator to our growing team inCape Town South Africa. As a System Administrator with a focus on Zendesk Administration you will be responsible for managing our customer support platform while also taking on additional system administration tasks across our IT infrastructure. You will ensure that our systems run smoothly enhance user experience and support our operational goals. This multifaceted role requires a blend of technical expertise problemsolving abilities and a customercentric mindset. Attendance within the Cape Town office for UK working hours is required for this role. Office location: Cape Town V&A.
Key Responsibilities:
Zendesk Administration:
- Configure and manage the Zendesk platform including ticketing systems user permissions and custom reporting.
- Develop and maintain support documentation FAQs and knowledge base articles to enhance customer selfservice options.
- Monitor and analyze support metrics to identify trends and recommend improvements in workflows and processes.
- Train and support customer service representatives in utilizing Zendesk effectively.
System Administration:
- Manage and maintain a variety of systems and applications ensuring optimal performance and security.
- Provide technical support for internal users resolving issues related to hardware software and network connectivity.
- Perform regular system updates backups and maintenance to ensure data integrity and security compliance.
- Collaborate with IT teams to integrate Zendesk with other internal systems and applications.
User Support and Training:
- Offer ongoing training and support to staff on various applications and systems fostering a culture of continuous improvement.
- Act as a liaison between technical teams and endusers to facilitate communication and understanding.
Documentation and Compliance:
- Maintain accurate and comprehensive documentation of system configurations processes and procedures.
- Ensure compliance with industry standards and best practices in system administration and customer support.
Qualifications:
- Bachelors degree in Information Technology Computer Science or a related field or equivalent work experience.
- Proven experience as a System Administrator with a strong focus on Zendesk administration and support.
- Familiarity with system administration tools databases and network protocols.
- Strong analytical skills and the ability to troubleshoot technical issues effectively.
- Excellent communication skills with a customerfocused approach to problemsolving.
- Ability to work both independently and collaboratively in a fastpaced environment.
- Knowledge of IT security best practices and compliance regulations is a plus.
Benefits:
- Annual bonus scheme (dependant on company individual performance)
- 15 days holiday 12 public holidays each year 1 day after each year of service with up to a max. of 20 days)
- 45hour work week
- Family friendly policies (Enhanced Maternity and Paternity Pay).
- A chance to develop with an allocated company training budget
- A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
- Employee referral scheme with generous financial reward
- Bonusly colleague reward scheme
- Fun culture events (company volunteering days seasonal parties)
- Medical Aid and Gap Cover
What we do!
NMI enables our partners with choice and challenges the onesizefitsall approach to payments. Youve probably used NMI in the last 24 hours without even realizing it. Were the platform that powers success for innovative tech created by SMBs entrepreneurs and fintech startups. Were creative problem solvers who help visionaries smash through boundaries and think beyond whats possible so they can think about whats next. But were not just built for the techsavvy. We democratize the latest payment technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Were all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. Were focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity Equity & Inclusion action group diversity goals for hiring anonymized resume screening affinity groups such as our Womens network and LGBTQ Network open forums for discussions on diversity and social justice and measuring inclusion and belonging as part of our regular employee engagement surveys.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employmentrelated activities. By submitting your application you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information please read our privacy policy here: Experience:
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Employment Type
Full Time
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