Global Service Manager
Global Service Manager
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Job Description
Our global Tech team operates in an agile manner within a dynamic product yourself ina collaborative environment where innovation thrives and your contributions willplay a direct role in shaping the pathof our cuttingedge products. As a key player in our agile setup youll have the opportunity to enhance efficiency foster creativity and play a pivotal role in our product development process.
Become part of a team that embraces adaptability and values continuous improvement ensuring we stay at the forefront of global technology advancements.
From our HQ in central Paris connect with our experts located across the world and start an exciting journey with international opportunities.
Your key missions:
You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management Confluence etc. will also be helpful to execute daytoday responsibilities.
More precisely you will:
- The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management.
- Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions processes governance and expert consulting in IT Service Management across the organization.
- You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working.
- This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape improve policy compliance and ensure best in class implementation and of all service management processes.
- You are familiar with problem solving techniques and continuous improvement methodology will be required
- You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the ecosystem of Tech solutions/ capabilities and their purpose/ impacts
If you recognize yourself in the following description dont wait and apply!
- You have a bachelors degree in business technology management or a related field;
- You have 7 years of experience in service management preferably in a global or multinational company
- Certifications like ITIL 4 Foundation are preferable but at the minimum working knowledge of ITIL processes is required
- You have working knowledge of Service Now platform is preferable but at the minimum experience with other large ITSM products is required
- You have a strong understanding of customer service principles and best practices
- Proficiency in project management and data analysis tools
- Familiarity or prior working experience in Agile Ways of working.
- You are fluent in English
Wait theres more
We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture the possibility to work remotely up to 2 days a week) a very complete mutual insurance an attractive compensation including profitsharing the possibility to train daily employee events
Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.
Job Posting End Date:
Target Hire Date:
Target End Date:
Required Experience:
Exec
Employment Type
Full-Time
