Program Manager Remote North Carolina
Program Manager Remote North Carolina
Posted on :
02-05-2025
Employer Active
1 Vacancy
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Job Description
Who we are
Modern Campus empowers 2000 higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue rising costs crushing student debt and administrative complexity.
The Modern Campus learnertoearner lifecycle platform power solutions for web content management conversational text messaging catalog and curriculum management career pathways student engagement and development and nontraditional student management. The result: innovative institutions engage their modern learners for life while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learnertoearner movement at and follow us on LinkedIn.
Whats the role
We are looking for a dynamic and resultsoriented Implementation Program Manager to oversee enterprise and systemlevel implementations including those involving multiple Modern Campus products. This role will drive internal and external alignment ensure the successful delivery of complex multiproduct solutions and build strong relationships with customers. The ideal candidate will have experience managing largescale enterpriselevel implementations identifying risks early and implementing effective mitigation strategies. This role requires strategic thinking handson problem solving and exceptional communication skills. Key responsibilities include:
Internal Alignment
What you offer
What we offer
What we believe
At Modern Campus we believe that a diverse equitable and inclusive workplace furthers relevance resilience and longevity. We encourage people from all backgrounds ages abilities and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability please let our recruiter know.
*Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range individual pay is determined by factors including jobrelated skills experience and relevant education or training.
Modern Campus empowers 2000 higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue rising costs crushing student debt and administrative complexity.
The Modern Campus learnertoearner lifecycle platform power solutions for web content management conversational text messaging catalog and curriculum management career pathways student engagement and development and nontraditional student management. The result: innovative institutions engage their modern learners for life while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learnertoearner movement at and follow us on LinkedIn.
Whats the role
We are looking for a dynamic and resultsoriented Implementation Program Manager to oversee enterprise and systemlevel implementations including those involving multiple Modern Campus products. This role will drive internal and external alignment ensure the successful delivery of complex multiproduct solutions and build strong relationships with customers. The ideal candidate will have experience managing largescale enterpriselevel implementations identifying risks early and implementing effective mitigation strategies. This role requires strategic thinking handson problem solving and exceptional communication skills. Key responsibilities include:
Internal Alignment
- Promote and facilitate alignment between crossfunctional teams including Professional Services Support Product DevOps and Development to ensure seamless program .
- Facilitate crossbusiness unit collaboration for largescale multiproduct implementation projects.
- Oversee the timely delivery of all contracted deliverables for enterprise or systemlevel implementations in collaboration with Professional Services leadership.
- Identify and address billing issues and questions from the customer to ensure accurate and timely invoicing.
- Proactively eliminate barriers or issues that could cause delays in program delivery.
- Build and maintain strong trusting relationships with customer stakeholders including program offices by fostering open communication reliability and a genuine commitment to shared goals.
- Promote alignment between all customer stakeholders. This could include customer leadership system office individual colleges and Modern Campus to ensure a unified approach to implementation.
- Proactively identify potential risks and implement effective mitigation strategies to minimize impacts on program outcomes.
- Observe and analyze implementation processes for largescale programs identifying areas for improvement.
- Recommend and implement strategies such as enhanced training additional resources or onsite support to optimize outcomes.
- Align program goals with client expectations identify growth opportunities and proactively manage both program delivery and client satisfaction to achieve longterm success.
- Collaborate with the Sales team to define and refine implementation proposals for enterprise customers ensuring feasibility and alignment with customer needs.
- Collaborate with customers to identify opportunities for expanding their use of Modern Campus products modules and professional services including valueadded services and/or change requests.
- Prepare and lead executivelevel briefings presenting key insights and addressing complex issues with clarity.
- Develop supporting materials such as presentations and documentation to facilitate decisionmaking.
- Provide guidance and support to implementation consultants including supporting training configuration and triaging applicationrelated questions and issues.
- Ensure thorough documentation of program notes issues and resolutions.
- Establish and maintain a deep understanding of Modern Campus software and professional services offerings to provide expert guidance throughout the implementation process.
- Ensure effective communication with all stakeholders including regular updates on progress.
- Monitor and report on program status providing regular updates to senior management and stakeholders and adjusting plans as needed to address emerging issues or changes in scope.
What you offer
- Proven experience in program management or implementation roles preferably in a SaaS or technologydriven environment.
- Strong interpersonal and communication skills with the ability to build trust and rapport with diverse stakeholders.
- Exceptional problemsolving abilities and a proactive approach to risk identification and mitigation.
- Proficiency in program management tools and methodologies
- Familiarity with Learning Management Systems (LMS) and multiproduct implementation processes is a plus.
- Ability to distill complex information into clear concise and actionable insights for diverse audiences.
- Strategic thinker with a focus on continuous improvement and a collaborative team player who can navigate complex organizational structures.
- Detailoriented and highly organized with a positive handson attitude and the adaptability to thrive in fastpaced ambiguous environments.
What we offer
- The base salary range* for this fulltime position is between $70000 $140000
- Remote first workplace!
- Rewards and recognition programs
- Learning and development opportunities
- You will make a difference every day for universities trying to grow and students trying to learn.
What we believe
At Modern Campus we believe that a diverse equitable and inclusive workplace furthers relevance resilience and longevity. We encourage people from all backgrounds ages abilities and experiences to apply for our positions. Modern Campus is proud to be an equal opportunity workplace and is committed to bring on hires regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status (for US candidates). If you require accommodations during any part of the interview process due to a disability please let our recruiter know.
*Our salary ranges reflect the minimum and maximum target for new hires for the position within the US and Canada. Within the range individual pay is determined by factors including jobrelated skills experience and relevant education or training.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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