Service Technician III

Job Description:

This position is responsible for providing high level secretarial and administrative support for the Hobart Service Operations leadership team including the VP/GM for Hobart Service. Requires discretion confidentiality and an ability to quickly acquire detailed knowledge of the organizations operations procedures and people. Will manage their leaders schedule & make travel arrangements to make best use of their time and proactively resolve scheduling conflicts. Gather compile verify and analyze information for the leaders use in documents such as customer and staff communication reports & presentations. Facilitate smooth communications between the leader and peers or external parties such as vendors & customers. Handle confidential information. Perform tasks using independent judgement and discretion e.g. preparing documents and presentation materials; screening and responding to incoming correspondence inquiries and phone calls; drafting letters; arranging and attending meetings; taking and distributing minutes. May also coach advise and collaborate with other support staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

• Plan and coordinate projects as an individual contributor or as a member of a crossfunctional team.
• Handle phone communication including evaluating problem situations and following through to resolution.
• Drafts documents and communication for internal and external distribution.
• Analyze propose and implement new procedures and systems to accommodate new situations.
• Plan and carry out administrative functions requiring considerable knowledge of the company and method of operation.
• Maintain updates to the North America Field Service phone directory via SharePoint and other communication channels.
• Event planning: lunches conferences service sales meetings campus events includes scheduling sending reminders organizing catering as necessary. Maintains master calendar for major events for the North America field service organization.
• Prepare and organize PowerPoint presentations.
• Coordinate onsite visits meetings and tours.
• Assist in the coordination planning and preparation of meetings training and interviews. This includes preparing materials interview guides making reservations handling catering details setup and cleanup and other details as needed.
• Orders and maintains office equipment & supplies.
• Participates in committees as appropriate and provides planning and support for special events.
• Helps to ensure a smooth and positive onboarding experience for new members of the Troy campus service leadership team.
• Supports scheduling content development and employee feedback for business unit meetings. Help to identify gaps and proactive employee communication opportunities.
• Provides feedback and observations helpful in maintaining a strong company culture and adherence to our ITW Values of Integrity Respect Trust Simplification and Shared Risk
• Other Duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge skill and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• High School Diploma or GED
• 4 plus years related experience.
• Excellent oral interpersonal and written communication skills
• Proficient in Microsoft Office applications

Preferred Education/Experience

• Vocational Training/ Associate Degree in Business Administration.
• Should be a capable communicator comfortable being in contact with all levels of our served customers up to the executive level.
• General understanding of accounting to support Concur/expense reports check requests literature orders and other sales support functions.

JobSpecific Knowledge

To perform this job successfully the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.

• Customer Service highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
• Problem Solving fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective favoring or causing painful consequences.
• Safety at Work learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk danger or injury to themselves or others.

COMPETENCIES

To perform the job successfully an individual should demonstrate the following competencies.

Technical and Communication Skills

• Ability to learn new technology.
• Working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
• Exceptional attention to detail.

Quality

• Demonstrates accuracy and thoroughness completing work in a timely manner.
• Applies feedback to improve performance.
• Monitors own work to ensure quality.

Attendance/Punctuality

• Is consistently at work and on time.
• Ensures work responsibilities are covered when absent.
• Arrives at meetings and appointments on time.

Dependability

• Follows instructions responds to management direction.
• Takes responsibility for own actions.

Teamwork

• Exhibits objectivity and openness to others views.
• Gives and welcomes feedback.
• Contributes to building a positive team spirit.
• Supports everyones efforts to succeed.
• Recognizes accomplishments of other team members.

Safety

• Ability to approach job responsibilities with an emphasis on safety efficiency and quality.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job the employee may:

• Lift up to 20 lbs. with or without assistance
• Kneel squat bend push/pull.
• Move in different positions to accomplish tasks in various environments including tight and confined spaces.

Working Conditions

• Office facility
• Exposure to noise heat cold slippery wet dirty conditions may occur.
• Travel requirement up to 10 of time

Hours of Work

• Normal business hours with some flexibility
• Extended hours may be required on occasion with advanced notice.

Additional information

Why work for us

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Safetyconscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment Hobart Service is tobaccofree (including ecigarettes) on campuses and within company vehicles and maintains a drugfree workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability please contact Human Resources at to request assistance. No other requests will be acknowledged.

ITW is an value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Asan equal employment opportunity employerITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.

Compensation Information:

The pay rate will depend on the successful candidates qualifications and prior experience. The range for this position is below: $26.10 $35.40 per hour.