Service Manager
Service Manager
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$ 81600 - 122400
1 Vacancy
Job Description
Job Description:
Hobart Service an Illinois Tool Works Company has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service give back to the communities where they live and work and demonstrate the ITW values of Integrity Simplicity Trust Respect and Shared Risk.
Job Description
The Service Manager will provide support to the District Managerand will be required to assume advanced responsibilities in support of the branch and its daily operations. This position will provide support in the terms of the overall branch and individual service technicians by providing coaching and training on commercial food equipment procedures and techniques as well as customer facing skillsets.
The Service Managerwill also berequired to supportand enforceall company policiesand guidelines required by Hobart Service and assist the District Manager in the adherence and tracking of these policies. The Service Manager is accountable for assisting in leading and directing their assigned branch operations to achieve ongoing service revenue growth profitability productivity quality and service levels.
This position will be responsible for assisting the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians and lowerlevel supervisory staff (where applicable).
Responsibilities include developing maintaining and managing a highly technical field service team. Our Field Service Technicians are accountable for customer commercial food service equipment installations preventative maintenance equipment upgrades and updates sales support for new systems establishing and growing customer relationships and creating and implementing a strategy focused on achieving/exceeding financial and customer satisfaction results. In addition this position is responsible for continued employee development and increasing employee retention and engagement levels. Manage regular maintenance for service vehicles.
Qualifications
- High School Diploma or GED and 4 years of relevant experience including supervision OR 13 years of relevant experience with a Bachelors degree
- Experience effectively managing customer relations dealing directly with customers
- Ability to effectively demonstrate productivity tools i.e. Microsoft Office
- Achieve targets and goals with minimal supervision.
- Strong communication skills verbal and written
- Electrical and mechanical service experience
- Valid drivers license
Preferred Qualifications
- 57 years demonstrated proficiency in a field service role
- Ability to understand financial information such as margins labor cost markups and expense control
- Working knowledge of Branch operating systems
- Customer Relations Management /Sales experience
- Associates degree or prior Hobart Service supervisory experience
Additional information
Why work for us
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive onthejob online and classroom training
- Service vehicle uniforms and safety equipment provided
- Safetyconscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment Hobart Service is tobaccofree (including ecigarettes) on campuses and within company vehicles and maintains a drugfree workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability please contact Human Resources at to request assistance. No other requests will be acknowledged.
ITW is an value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
Asan equal employment opportunity employerITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.
Compensation Information:
The salary will depend on the successful candidates qualifications and prior experience. The range for this position is below: $81600.00 $122400.00 annually.
Required Experience:
Manager
Employment Type
Full-Time
