Senior Partner Delivery Manager BPO fmd
Senior Partner Delivery Manager BPO fmd
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Job Description
YOUR MISSION:
As aSenior Partner Delivery Manager BPO (f/m/d)* at Parloa you will play a crucial role in providing project oversight ensuring partner accountability and driving the successful implementation of our products with our Business Process Outsourcing clients. Your mission is to streamline partner processes enhance implementation quality and contribute to the overall success of our Conversational AI solutions.
IN THIS ROLE YOU WILL:
- Be the internal point of contact for all regional delivery partners.
- Provide project preparation oversight and support during implementation projects with partners.
- Collect internal and customer feedback handle escalations and evaluate surveys for continuous improvement.
- Staff and outsource projects to service partners including partner selection subcontracting and billing.
- Collaborate closely with internal teams Partnerships CS Procurement/Legal Product Management and potentially Academy.
- Contribute to partner communications and enablement activities such as webinars technical sessions and content maintenance.
- Oversee partner support and ensure adherence to service level agreements.
- Consult CS and Sales on expansion opportunities within partner accounts.
WHAT YOU BRING TO THE TABLE:
- 3 years experience in B2B Service Delivery Management or Project Management in B2B SaaS preferably with BPO customers.
- Strong analytical mindset and conceptual skills.
- Understanding of implementation partner ecosystems.
- Proven track record in crossfunctional team collaboration.
- Fluency in German and English.
NICE TO HAVE:
- Passion for Conversational AI and familiarity with Parloas products.
WHATS IN IT FOR YOU
- Join a diverse team of 40 nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customerfacing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket Urban Sports Club Job Rad Nilo Health weekly sponsored office lunches.
- Competitive compensation and equity package.
- Flexible working hours 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events game nights and other social activities.
- Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks social areas fresh fruits cereals and drinks.
Your recruiting process at Parloa:
Recruiter video call Hiring Manager Interview Task Technical Interview Bar Raiser Interview
Why Parloa
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloas voicefirst GenAI platform for contact centers is built on the best AI technology to automate customer service with naturalsounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin Munich and New York.
When you join Parloa you become part of a dynamic and innovative team made up of over 34 nationalities thats revolutionizing an entire industry. Were passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment were expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa the role or our team before you apply Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients and employees data. All our employees are instrumental in ensuring the utmost care GDPR and ISO compliance including ISO 27001 in handling sensitive information.
* We provide equal opportunities to all qualified applicants regardless race gender sexual orientation age religion national origin disability status socioeconomic background and other characteristics.
Required Experience:
Manager
Employment Type
Full Time
