Made Market Attendant Part-TimeSeasonal - DoubleTree by Hilton Chicago Magnificent Mile
Made Market Attendant Part-TimeSeasonal - DoubleTree by Hilton Chicago Magnificent Mile
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Job Description
The DoubleTree Hilton Chicago Magnificent Mileis looking for a parttime Made Market Attendant to join our team for the season.
Tucked between Magnificent Mile shopping and Navy Pier attractions our location makes exploring Chicago easy. Were a 10minute walk from 360 CHICAGO Millennium Park and the CTA Red Line.
The ideal candidate will have customer service experience in a similar role at a similar sized property and full availability including nights holidays and weekends.
Shift Pattern:PartTime Full availability including nights holidays and weekends
Pay Range: $22.00 $25.00 / hour
What are the benefits of working for Hilton
Hilton is recognized as the best hospitality workplace in the world and the #2 Worlds Best Workplace by Great Place To Work US and Fortune!
We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Access to your pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental Health Resources
- BestinClass Paid Time Off (PTO)
- Go Hilton travel discount program
- Supportiveparental leave
- Matching 401(k)
- Employee stock purchase program (ESPP) purchase Hilton shares at 15 discount
- Debtfree education:Access to a wide variety of educational credentials (ex. college degrees high school completion Englishlanguage learning digital literacy professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon propertyspecific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
As a Made Market Attendant you would be responsible for serving all products with friendly individualized attention towards each customer educating customers about our premium coffees and teas and fulfil any other duties the Store Manager Assistant Manager or Shift Supervisor assigns.
Specifically you would be responsible for performing the following tasks to the highest standards:
Sales/Customer Service
- Passionate ambassador of coffee & service.
Sells and serves products to customers in a courteous and friendly manner.
Actively greets every guest upon entering the store.
Anticipates customer needs to ensure guest satisfaction.
Practices proper food and drink handling procedures.
Adheres to cashing handling procedures.
Works at a fast pace keeping the established drink guidelines.
Safely handles all hot and cold drinks during drink preparation.
Verbally receives and calls back customer orders in a friendly manner.
Reports all customer complaints to manager on duty.
Responds proactively to prevent customer service situations.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
Answers telephone in a courteous and friendly manner including but not limited to giving store greeting directions to store location receiving and filling customer orders.
Answers customer questions regarding coffee blends preparation etc. in a courteous and friendly manner.
Sells and serves baked goods and miscellaneous food and beverage items to customers.
Maintains efficient friendly service standards.
Ability to effectively deal and resolve conflict situations
Delivers quality products to the guest in a friendly and professional manner and in accordance with hotel standards
Made Market Operations
- Maintains acceptable amounts of coffee product and supplies for the bar.
Performs and oversees opening and closing duties. Ensures that all the products and supplies on the shelves are fully stocked Ensures buss runs are done according to company standards
Reports potential safety hazards to the Manager(s).
Reports all employee accidents to the Manager(s) and contacts security to report accident.
Reports all Lost & Found items to Security
Informs the Manager(s) of any operational inconsistencies.
Restocks and organizes shelves and displays when necessary.
Routinely cleans the bar area tables floor windows and grinders take out trash etc.
Routinely washes dishes and other cooking utensils. Restocks all clean small wares.
Routinely mops the floor and/or ensures that floor is cleaned regularly
Set up order bags including all items needed (beverages soup condiments prepacked items etc. except items being cooked a la minute and coming from the kitchen.
Retrieving food from the kitchen once ready
Check orders for accuracy before delivery
Delivering orders to rooms or to guests that pick up
Attending to the tables adjacent the Made Market / Hothouse & Lobby areas where guest may consume by bussing tables etc.
Delivering amenities (when needed)
Picking up amenity supplies after use from guestrooms (as needed)
#LILG1
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values.
Specifically we look for demonstration of these Values:
Hospitality Were passionate about delivering exceptional guest experiences.
Integrity We do the right thing all the time.
Leadership Were leaders in our industry and in our communities.
Teamwork Were team players in everything we do.
Ownership Were the owners of our actions and decisions.
Now We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for this Hilton Worldwide Brand
One of the most recognized names in the industry Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forwardthinking hospitality leader by offering bestinclass products services and amenities to ensure that every guest feels cared for valued and respected. From inaugural balls and international award galas to business events and personal moments Hilton is where the world makes history closes the deal toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten marketleading brands. For more information visit .
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
Employment Type
Part-Time
