drjobs Guest Services Agents Aloft Portland Airport Hotel at Cascade Station

Guest Services Agents Aloft Portland Airport Hotel at Cascade Station

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1 Vacancy
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Job Location drjobs

Portland - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

What Youll Do:

  • Ensure every guest is greeted following welcome and farewell protocol
  • Review Guest Planning Screen and assist in preparing welcome amenities making appropriate selection of rooms based on guest needs
  • Register and book guests verifying reservation address email address and payment information
  • Promptly answer calls using positive and clear communication
  • Promote the Marriott Bonvoy loyalty program with knowledge of member benefits recognition of current members and enrolling nonmembers
  • Handle cash make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts
  • Issue luggage claims and store/retrieve luggage as requested. Issue mail small packages and facsimiles for guests as requested
  • Close guest accounts at time of checkout and ascertain satisfaction. In the event of dissatisfaction negotiate service recovery
  • Respectfully listen and respond to guest complaints in an efficient and professional manner conducting thorough research to develop the most effective solutions
  • Take pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times communicating larger issues to Re:fresh and Re:pair departments for immediate attention
  • Comply with attendance policies and must have the ability to work a varied schedule that may include evenings and weekends
  • Perform any other jobrelated duties as assigned

Where Youve Been:

We are currently seeking a fulltime Front Desk Talent (AM Mid and PM shifts availability) to join our team. As a Front Desk Talent youll be responsible for checkin checkout kiosk operations and all other guest transactions that strive to exceed established standards and take pride in the overall look and feel of our brand. You will need to interact with all hotel guests and team members in a polite and positive manner at all times fulfilling requests (even challenging ones) in a timely manner.

When Youre Here:

Sometimes youll be behind the deskbut also be prepared to move around because more than half of the time you will be standing/sitting carrying/lifting up to 50 pounds walking bending/twisting climbing stairs and more. You also must be able to accommodate varying schedules including nights weekends and holidays. But wait theres a great upside: in exchange for your flexibility we offer excellent pay hotel discounts and the opportunity to be part of an anythingbutstandard growing hotel company.

What We Offer:

  • 401(k) matching
  • Life insurance
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid Holidays
  • Paid time off
  • Employee assistance program
  • Marriott Bonvoy Explore Discounts
  • PM Hotel Group Room Rate Discounts


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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