Customer Service Specialist part-time at Sandy Library
Customer Service Specialist part-time at Sandy Library
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Job Description
Job Description
JOB SUMMARY
Provides public service in the circulation area to register and issue library cards check out materials accept payments for fines and fees handle inquiries and resolve customer account problems. Fills and processes holds and performs a variety of other clerical tasks.
MINIMUM QUALIFICATIONS
One 1 year of direct customer service experience.
Must successfully complete the Library Software and cash handling procedures training within sixty 60 days of hire date.
Due to the nature of this position the successful applicant must pass a required preemployment background check.
ESSENTIAL FUNCTIONS
Provides public service at the Circulation Desk in person and on the phone.
Collects payments for fines fees book sale items and supplies.
Resolves customer account problems. Waives or negotiates payment of charges as appropriate.
Checks library materials in/out places holds renews items searches for and retrieves materials.
Assists and trains customers to operate library equipment; troubleshoots basic equipment malfunctions.
Reviews library card applications verifies eligibility and identification issues and/or updates library cards.
Provides information about borrowing policies library services and programs etc.
Fills and processes hold requests.
Uses PC and specialized software payment transaction system and other library equipment (selfcheck machines laser printer copier etc.
Assists with technology troubleshooting both for patrons and with inhouse computers and machines as needed.
Performs assigned support tasks sorting shelving and other clerical duties.
KNOWLEDGE SKILLS AND ABILITIES (KSA)
Knowledge of:
Basic library processes
Basic cash handling procedures
General office methods and procedures
Skills and Abilities to:
Perform data entry/keyboarding
Operate a PC and other library equipment
Problem solving and conflict resolution
Use software programs
Perform alphabetic and numeric sorting and shelving
Read write and communicate in English
Deal tactfully and courteously with the general public
Concentrate and accomplish detailoriented tasks
Organize workloads and prioritize tasks to adhere to deadlines
Respond quickly to changing priorities
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
Work is performed primarily in an indoor environment with occasional exposure to outside weather conditions when emptying book drops. Significant standing and walking repetitive movements ability to bend kneel stoop reach lift up to 30 pounds and push/pull a loaded shelving cart weighing up to 150 pounds.
Additional Information
This recruitment is to fill one 30 hour per week Customer Service Specialist position.
IMPORTANT INFORMATION REGARDING THIS POSITION
Work schedules include day evening and alternate Friday/Saturday shifts.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
