Customer Experience Representative
Customer Experience Representative
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Job Description
Here at Primus Workforce we provide safetyminded experienced personnel support throughout the oil & gas construction technical trades and other sectors to our clients longterm and shortterm contingency needs. We are a growing and dynamic company to work with providing you with the key to your future success.
Job Title: Customer Experience Representative
Job Summary:
The Customer Experience Representative (CER) will be responsible for engaging directly with instore customers introducing them to products and providing them with detailed information to foster interest and understanding. The CER will qualify potential leads assist in driving product awareness and connect prospective buyers with sales representatives contributing to the overall success of the organization.
- Proactively approach and engage instore customers while building rapport to increase their interest in products.
- Provide excellent service to customers by answering questions and offering product recommendations.
- Educate customers about the range of products available and how they meet customer needs.
- Identify and qualify potential leads by engaging with customers to assess their needs and interests.
- Track and report on activities accurately and on time within CRM systems (i.e. customer interactions lead generation etc.
- Gather relevant customer information and pass leads on to sales reps for followup.
- Ensure sales reps are provided with detailed customer information including product interests and any specific inquiries made.
- Assist in tracking customer interactions and feedback to inform the sales process and strategy.
- Provide excellent customer service by addressing inquiries offering followup information and ensuring customer satisfaction.
- Assist in ensuring that the retail space is organized and stocked with relevant promotional materials product samples and other essentials.
Qualifications:
- Experience in customer service sales or retail with a focus on inperson customer interactions.
- Excellent verbal communication and interpersonal skills with the ability to engage customers effectively.
- Ability to present products clearly and confidently while tailoring messaging to individual customer needs.
- Ability to identify sales opportunities and connect customers with the right sales rep.
- Basic experience with CRM systems or leadtracking tools is a plus.
- Enthusiastic approachable selfmotivated; able to engage customers in a busy retail environment.
- Strong organizational and multitasking skills to manage customer interactions and leads.
- Ability to work well independently and as part of a team to achieve organizational goals.
Working Conditions:
- Fulltime or parttime position depending on company needs.
- Primarily instore at designated retail locations.
- May require occasional travel between locations depending on business requirements.
Thank you to all those that apply. Only those who meet the specific job requirements for this position will be contacted. You are encouraged to apply for various future positions we may have.
Primus Workforce is committed to equity employment for women aboriginal people visible minorities veterans and persons with disabilities. Interested candidates from these groups are encouraged to apply.
Employment Type
Full Time
