Service Center Manager or Senior - Littleton CO

Ent Credit Union is Colorados premier financial institution and is currently expanding service offerings across the state. We are seeking quality financial service professionals to lead our service centers. Service Center Managers are responsible for delivering a unique and personal experience to our memberowners that is centered around meeting all of their financial needs. As a leader you will coach mentor and develop employees to support a high level of engagement and growth opportunities. You will direct all aspects of center operations hire and train staff as necessary manage risk drive consultative sales interactions ensure regulatory compliance and facilitate activities that align with the strategic direction of the credit union.

Essential Functions of a Service Center Manager:

• Act in a supervisory capacity. Conduct staff meetings; delegate responsibilities and accountabilities to assure a smooth running center; followup on all expectations of staff give positive reinforcement recognize and reward staff when warranted identify and take corrective action in the event of substandard performance.
• Initiate and direct service and sales activities. Participating in setting and communicating center service and sales goals and lead in achieving same; develop service and sales strategies and implement into daily actions; track and assess results; conduct weekly sales meetings; daily briefing/debriefing; ensure that MSR staff maintain an active member followup program.
• Participate in training and development. Responsible for center training programs product knowledge service and sales techniques and center audit and security procedures; communicate and train promotional programs to include employee briefings videos and marketing materials; review and monitor training progress and development for all staff members; develop and maintain personal and professional skills through internal / external training programs.
• Facilitate monthly coaching and conduct development activities for staff career path.
• Perform operational duties. Conduct staff meetings on operational and regulatory matters assuring compliance with credit union policies and procedures as well as financial regulation compliance to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau; also ensuring regulatory BVS assignments are completed by center staff; accountable for controllable center budget items; maintain FTE allotments; conduct surprise teller and vault cash counts; insure SCCM compliance; perform center audits.
• Develop and maintain positive member and staff relationships. Establish Weekly productivity plans for center.
• Provide consultative member service. Conduct member profiling methodology to determine needs. Provide product and service information; explain features and benefits; resolve errors and member complaints.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures and regulations pertaining to the Bank Secrecy Act.

Essential Functions of a Service Center Manager Senior:

• Act in a supervisory capacity.  Conduct staff meetings; delegate responsibilities and accountabilities to assure a smooth running center; followup on all expectations of staff give positive reinforcement recognize and reward staff when warranted identify and take corrective action in the event of substandard performance.

• Community and Workplace Partnership Relationship Management. Research and pursue organizations with the specific goal of membership growth in mind. Represent Ent at Community and Workplace Partner Events.
• Initiate and direct service and sales activities.  Participating in setting and communicating center service and sales goals and lead in achieving same; develop service and sales strategies and implement into daily actions; track and assess results; conduct weekly sales meetings; daily briefing/debriefing; ensure that MSR staff maintain an active member followup program.

• Participate in training and development.  Responsible for center training programs product knowledge service and sales techniques and center audit and security procedures; communicate and train promotional programs to include employee briefings videos and marketing materials; review and monitor training progress and development for all staff members; develop and maintain personal and professional skills through internal / external training programs.

• Facilitate monthly coaching and conduct development activities for staff career path.

• Perform operational duties.  Conduct staff meetings on operational and regulatory matters assuring compliance with credit union policies and procedures as well as financial regulation compliance to include BSA (Bank Secrecy Act) and CFPB (Consumer Financial Protection Bureau; also ensuring regulatory BVS assignments are completed by center staff; accountable for controllable center budget items; maintain FTE allotments; conduct surprise teller and vault cash counts; ensure SCCP compliance; perform center audit.

• Develop and maintain positive member and staff relationships.  Establish Weekly sales plans for center.

• Provide consultative member service.  Conduct member profiling methodology to determine needs.  Provide product and service information; explain features and benefits; resolve errors and member complaints.

Qualifications :

Minimum Formal Qualifications for a Service Center Manager:

• Bachelors Degree in Business Finance Accounting or related field of study.
• REQUIRED: 3 years in financial services or retail delivery to include:
  • REQUIRED: 2 years management of staff or team leadership. 

Minimum Formal Qualifications for a Service Center Manager Senior:

• Bachelors Degree in Business Finance Accounting or related field of study.
• REQUIRED: 5 years in financial services or retail delivery to include:
  • REQUIRED: 3 years management of staff or team leadership. 

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example a requirement of a bachelors degree in accounting and 2 years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a masters degree in accounting and 0 years of work experience.

Technical or Specialized Knowledge/Skills:

• Leadership Skills.
• Professional interpersonal relationship skills.
• Knowledge of Credit Union Policies Procedures and Audit requirements.
• Ability to think Analytically.
• Ability to effectively communication
• Ability to function in and create a team environment.
• Ability to organize supervise and delegate effectively.
• Ability to motivate self and others.
• Ability to manage numerous tasks simultaneously.
• Ability to manage time effectively.
• Strong sales and sales management ability.
• (preferred) Experience using Jack Henry Symitar/Episys.

Certifications Required:

• None

Environmental Physical and Psychological Requirements

• Standing Occasionally
• Walking Occasionally
• Sitting Frequently
• Lifting Rarely 40 Lbs)
• Carrying Rarely
• Pushing Rarely
• Pulling Rarely
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Handling Occasionally
• Grasping Occasionally
• Feeling Occasionally
• Talking Frequently
• Hearing Frequently
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Occasionally
• Noises louder than normal speaking volume Occasionally
• Temperature Changes Rarely
• Atmospheric Conditions Rarely

Additional Information :

The pay range for the Service Center Manager position is: $79539.20 to $88192.00 per Year (S15

The pay range for the Service Center Manager Senior  position is: $91249.60 to $107681.60 per Year (S16

Final compensation for this position will be determined by various factors such as relevant work experience specific skills and competencies education certifications and internal pay equity.

This position is eligible for a monthly incentive plan.

Benefits Summary Sheet

At Ent Credit Union we offer a comprehensive benefits package including:

• Health Benefits: Affordable insurance 24/7 doctor access and a nationwide provider network.
• 401(k): 3 automatic contribution after three months plus up to 6 matching.
• Paid Time Off: During your first year enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home car and personal loans.
  
  For more information about our outstanding benefits please visit our careers page at anticipate this position to close on 05/07/2025. Please submit your application at your earliest convenience to be considered.
  
  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
  
  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)