Multi Site Housekeeping Supervisor
Multi Site Housekeeping Supervisor
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Job Description
When guests enter one of our hotels they walk into a genuinely memorable experience. As Housekeeping Supervisor youll help the Head Housekeeper supervise all aspects of housekeeping and laundry ensuring high standards are maintained.
This is a multisite role for Doubletree by Hilton London Kensington Heeton Concept Hotel Kensington London and Heeton Concept Hotel Luma Hammersmith; you MUST be able to work at any of these sites on a weekly rotation basis as per the schedule.
Your daytoday
People
- Supervise the daytoday staffing requirements plan and assign work and establish employee performance and development goals. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance.
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are adequately trained and have the tools and equipment to perform job duties.
- Promote teamwork and quality service through daily communication and coordination with other department heads.
- May assist with deep cleaning projects and/or assist housekeeping staff during highvolume periods
- Maintain proper inventory levels and manage the cost per room for supplies and labour (for example bed and bath linen reuse and laundry operation).
- Check that public areas guest rooms/suites equipment and linens are clean and in good repair. Advise team members of areas for improvement.
- Perform necessary housekeeping duties including making beds vacuuming and cleaning guest suites to ensure guest satisfaction.
- Handle complaints and special requests to achieve complete guest satisfaction.
- Comply with special needs and requests of the guests VIPS and repeat visitors.
- Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining green initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
What we need from you
- Minimum secondary education attainment
- Minimum one year of housekeeping experience
- Must speak fluent English.
- Other languages preferred.
Why you should apply
- Servicebased annual leave (increasing up to a maximum of 5 extra days)
- Employee & Friends/Family discounted rates at Heetonoperated hotels
- Referral scheme
- Life Assurance Income Protection and Employee Assistance schemes
- Numerous voluntary benefits including a buy holiday scheme Cycle to Work Childcare Medicash Health Plan and many more
- Heeton is an expanding company which offers excellent career training and development opportunities
- Exclusive access to the employee recognition & reward scheme Heeton Rewards
- Fantastic career potential with one of the UKs fastgrowing hotel operators
- Retention bonus on completion of 3 and 6 months of service
Our central London base puts you within easy reach of some of the worlds most famous cultural attractions with the Royal Albert Hall London Olympia Exhibition Hall National History Museum and the Victoria & Albert Museum all within a 10minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.
In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Required Experience:
Manager
Employment Type
Full-Time
