Counter Salesperson
Counter Salesperson
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Job Description
As a Counter Salesperson you will provide sales support to walkin customers who come to our Order Desk. You will provide the highest level of customer service by maintaining stocking and keeping a clean counter sales area. In addition you will provide support to customers by answering questions picking and entering orders and following up on any backorders. Support will also be provided to the Inside Sales and Outside Sales functions.
Additional duties will include:
- Assist customers who purchase material at the Order Desk
- Research product for customers and provide recommendations on our assortment of product
- Drive sales growth through ownership of order desk merchandising product promotion and generate leads for the Outside Account Manager while networking with customers at the counter
- Enter pick and pack sales orders generated at the Order Desk
- Maintain and clean the Order Desk area including any merchandising displays
- Inform the buyer when stocks levels are low
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Navigate and find a solution for customer concerns and complaints
- Perform other tasks as requested by the Business Manager
Qualifications :
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 2 years of experience with customer service (direct industry experience an asset)
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers vendors and teammates
- Ability to learn and operate the applicable software system used to process orders
- Experience working in a fastpaced environment
- Intermediate math skills with a strong attention to detail
- Ability to learn how to operate material handling equipment
- Possess a strong work ethic and a high standard of integrity
- Ability to work well independently and in a team setting
Preferred Skills:
- Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
- Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
- Experience using Trend Eclipse Word Excel and Outlook
Additional Information :
Salary Range $45000 to $55000
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
