Home Care Client Services Representative
Home Care Client Services Representative
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly and empathetic Client Services Representative to join our team in Ipswich you will be responsible for providing exceptional support to our Clients and Care Professionals.
- Serve as the primary point of contact for Client enquiries via phone email and in person
- Respond promptly and professionally to Client requests and questions
- Maintain accurate records on the care management system
- Conduct consultations with prospective Clients completing all relevant paperwork including needs assessments and risk assessments.
- Create Client care plans ensuring all information is relevant and kept updated
- Conduct quality assurance visits and service reviews.
- Introduce our Care Professionals to new Clients before start of service.
- Complete any client care visits where needed
- Take part in our out of hours oncall on a rota basis.
Qualifications :
- Excellent verbal and written communication skills with the ability to convey information clearly and concisely
- Strong problemsolving abilities and a customercentric approach
- Proficiency in using all relevant computer applications
- Exceptional time management skills and the ability to prioritise tasks effectively
- Keen attention to detail and accuracy in all aspects of work
- Excellent listening skills and the capacity to empathise with Clients
- Flexibility to adapt to changing priorities and work in a fastpaced environment
- Strong team player with the ability to work collaboratively with colleagues across departments
- Must have some previous experience within the care sector.
Additional Information :
All applicants must reside in the Ipswich Felixstowe or Woodbridge areas and must have access to their own vehicle.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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