Sales Customer Support Representative
Sales Customer Support Representative
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Salary Not Disclosed
1 Vacancy
Job Description
OUR SHARED PURPOSE: BUILDING LASTING BONDS
The communities we belong to the bonds we build with the people we care about are integral to fostering our successes. From the bonds we create with customers to foster loyalty and respect to the bonds we create with our local community outside of work hours relationships shape our success. Were building a better world by building lasting bonds.
Building: Were doers. Our tools are innovation experience and dedication.
Lasting: Were always there. We embrace an unwavering commitment to the future.
Bonds: Were your neighbors. We value relationships with our customers and communities.
ChemTreat Inc. is the nations largest and fastest growing specialty chemical company dedicated solely to industrial water treatment. We have over 2000 associates working throughout North and South America. Our entrepreneurial spirit helps drive our companys success and extends into our customers facilities. We help our customers save millions of dollars every year enabling us to achieve unparalleled growth in the water treatment industry.
GENERAL DESCRIPTION
Fulfill internal and external customer needs as a Sales and Customer Support Representative through a high volume of complex phone calls (averaging 25 40 calls a day) while also handling electronic requests (averaging 10 20 email tasks weekly).
The Sales and Customer Support Representative provides unscripted customized professional service with the expectation that the Representative has sole ownership over the resolution within a 24hour window.
Schedule alternates between 8:00 AM EST 4:30 PM EST 8:30 AM EST 5:00 PM EST and 9:30 AM EST 6:00 PM EST depending on business needs Monday through Friday. Click to type General Description here.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Support the sales force to resolve complex situations
Problem solve delivery issues probe and fact find for key elements and track orders to delivery
Process phone orders 40 50 orders daily) and electronic orders 10 15 orders weekly)
Responsible for all account maintenance (inclusive but not limited to account contact information account tracking pricing requests etc.
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Control the phone calls (direction pace tone)
Diffuse irate callers
Review customer Purchase Orders (PO) for order entry when necessary
Accurately place textbased customer PO and email chain orders
Champion problem solving to improve errors made by team and self. Drive to root cause and implement sustainable countermeasures.
High level of multitasking and prioritizing of complex tasks
Discern commission decisions at order entry and take action as necessary
Communicate with vendors to obtain order status and product information
Determine freight charge routing and allocation to properly apply freight charges to customers
Interpret customer purchase orders to identify long term contracts and sales agreements
Establish connection for sales agreements and enforce maximum purchasing amount
SUPPLEMENTAL RESPONSIBILITIES
Develop and share best practices with team
Understand and adapt to change in processes and procedures.
Ability to understand lean manufacturing metrics as they relate to daily performance measures
Additional duties as assigned
OTHER INFORMATION
Comprehensive 60day training program
Crosstraining in other areas within the department
1824 months commitment in Corporate Services
Development opportunities for company growth if so desired
KNOWLEDGE & SKILLS
Technical Analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Selfmanagement
Critical thinking and attention to detail
Ability to handle a fastpaced environment
Clear phone diction
Professional phone and email etiquette
Consistently communicate with supervisor and team regarding status of daily work load
Positive attitude during stressful situations and ability to handle multiple interruptions
Ability to build rapport and relationships with customers
Confident interaction with other departments and senior leadership
Open to change and learning
EDUCATION & EXPERIENCE
Associates Degree Bachelors Degree Preferred
23 years of business and/or customer contact center experience preferred
Spanish verbal and written skills a plus but not
PHYSICAL DEMANDS
Constantly required to sit and occasionally required to walk stand climb (includes stairs) balance stoop bend kneel crouch or crawl and talk hear and smell
Constantly using hands and fingers to handle feel or operate objects and computer keyboards.
Routinely required to reach with hands and arms squat turn/twist or reach lift carry push or pull up to 20 pounds
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING CONDITIONS & ENVIRONMENT
Consists of an indoor work office environment with good ventilation adequate lighting and low noise levels.
AT WILL STATEMENT
Employment with ChemTreat is on an atwill basis which means that either the employee or ChemTreat can terminate the employment relationship at any time and for any reason (or no reason) with or without notice unless the employee and ChemTreat have entered a written agreement signed by the employee and a duly authorized representative of ChemTreat.
EQUAL OPPORTUNITY
ChemTreat Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color national origin religion gender age marital status disability veteran status sexual orientation gender identity or any characteristic protected by law.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $24.75 $24.75 USD per job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove ageidentifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
