WaiterFront of House NHH117
WaiterFront of House NHH117
Posted on :
30-04-2025
Employer Active
1 Vacancy
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Job Description
7am till 11am 5 days per week
Weekends availability is required
Tasks
To ensure that customers have an enjoyable dining experience. A Waiter should have excellent customer service skills they should greet customers in a polite and friendly manner provide them with menus and suggest seasonal specials. They also are to the point of contact for bills and return of any funds.
- Greeting customers: Greet customers and offer menus
- Taking orders: Take food and drink orders from customers
- Answering questions: Answer questions about the menu and ingredients
- Serving food and drinks: Carry food and drinks from the kitchen to tables
- Handling payments: Prepare bills and process payments
- Cleaning tables: Keep tables clean and tidy
- Handling complaints: Deal with customer complaints and make sure customers are happy
- Shift duties: Deliver racks of cups to the service station roll silverware prebuss tables and remove debris
- Communicating with staff: Cooperate and communicate with all serving and kitchen staff
- Following guidelines: Adhere to all relevant health department rules and regulations as well as customer service guidelines
- To Ensure the security of the building and guests
- To actively detect guests needs and resolve them
- To serve guests by any means of communication they require
- To ensure smooth checkin and checkout tasks
- To maintain updated records of bookings and payments in our Property Management System
- To deal with special requests from guests
- To respond to guests complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- To oversee maintenance and repairs in individual rooms and common areas.
- To place supply orders when necessary
- To set up restaurant for breakfast
- To prepare and serve healthy breakfast and afternoon tea
- To ensure all rooms are clean tidy and fully furnished to accommodate guests need
- To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens changing and arranging the towels emptying trash restocking toilet supplies cleaning toilets vacuuming dusting sweeping and mopping tie floors cleaning glass and windows and rearranging the room after guests check out
- To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
Requirements
Competencies
- Listening skills
- Communication
- Proactivity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humour
- Friendly manner
Recruitment Checks
- Authorisation to stay/work in the UK
- ID Card
- Proof of Address
Employment Type
Full Time
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