IT Support Representative

The IT Support Representative is an integral member of the IT Support team reporting to the Manager IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees troubleshoots technology puzzles creates knowledge base articles and other documentation and reports issue resolution back to the affected stakeholder. They will be participating in the IT teams daily tasks from IT office maintenance IT storage facilities stocking and organizing helping with computer setups hardware shipping & receiving and more. Were looking for someone who is very thorough professional personable serviceoriented and organized. This role requires 5 days per week onsite based out of our Ottawa Canada office.

Key Requirements & Responsibilities

• Provide IT system and hardware support to Assent Inc. stakeholders

• Place orders and receive IT equipment shipments making deliveries to/from the office as needed

• Configure and setup technology systems for Assent team members

• Maintain asset inventory 

• Manage and troubleshoot office workstations and meeting rooms

• Support specific cloud systems such as Google Workspace Slack etc.

• Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with the Employee Experience team

• Maintain software licensing and manage user accounts

• Monitor specific processes and reporting status

• Manage the office access for users and visitors

• Work closely with all Assentees across the regions we operate in

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

• Understanding of ethical business practices sensitivity to confidential matters and behaving in a manner that aligns with Assents organizational values

Qualifications :

We strongly value your talent energy and passion.  It will also be valuable to Assent if you have the following qualifications and are able to work 5 days per week from our Ottawa office. 

• 5 years of demonstrated experience supporting Windows and macOS operating systems.

• Proficiency in the use of Google Workspace.

• Experience supporting both local and remote users.

• Experience with office network troubleshooting.

• Strong oral and written communication skills in English you communicate clearly concisely and with tact.

• Passion for providing high quality service and support.

• Superb interpersonal skills you are a team player and have superior interpersonal skills you are able to establish crossfunctional relationships in a collaborative teambased environment with a diverse group of stakeholders.

• You are diligent and detailoriented you pay high attention to detail and you doublecheck everything.

• You are highly adaptable and flexible you thrive in a fastpaced everchanging environment.

• You have a strong work ethic you are selfmotivated and dedicated to finding a solution.

• Wellorganized and able to work under deadlines and multiple projects and set priorities

• You anticipate understand and respond to the needs of others and are always thinking about how you can best support them.

Additional Information :

Life at Assent

Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.

Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent we are committed to growing and sustaining an environment where our team members feel included valued and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences and fostering a culture of belonging where all team members are included treated with dignity and respect promoted on their merits and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process please contact and we will be happy to help.  

Remote Work :

No

Employment Type :

Fulltime