Duty Manager FMX
Duty Manager FMX
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and experienced Duty Manager (F/M/X) to join our team in Amsterdam Netherlands. As a Duty Manager you will play a crucial role in overseeing daily operations ensuring exceptional customer service and leading our staff to maintain the highest standards of quality and efficiency.
- Manage and supervise staff during assigned shifts providing guidance support and motivation
- Supervise and support the Front Office team ensuring efficient checkin/checkout guest satisfaction and adherence to brand standards
- Liaise with other departments to ensure smooth operations and timely service delivery
- Perform daily hotel rounds and inspections to monitor cleanliness maintenance and service standards
- Handle customer inquiries complaints and special requests promptly and professionally
- Monitor and maintain health and safety standards ensuring compliance with local regulations
- Respond to and resolve emergency situations as they arise
- Support training coaching and mentoring of junior staff members
- Prepare and submit reports on daily operations incidents and staff performance
Qualifications :
- Proven experience in a similar role preferably within the hotel industry
- Strong leadership skills with the ability to motivate and guide a diverse team
- Excellent customer service skills and a passion for delivering exceptional guest experiences
- Proficient in problemsolving and conflict resolution
- Strong organisational and time management skills
- Ability to work under pressure and make decisive decisions in fastpaced environments
- Good understanding of budgeting and financial management principles
- Thorough knowledge of health and safety regulations and operational procedures
- Proficiency in relevant computer systems and software; experience with Opera or Opera Cloud is an advantage
- MBO/HBO education in Hospitality Management Business Administration or related field (preferred)
- Valid BHV certification or willingness to acquire it
- Fluency in English; knowledge of Dutch or other languages is advantageous
- Flexibility to work varying shifts including evenings (occasionally nights) weekends and holidays
Additional Information :
Work within a highly motivated and enthusiastic team at one of the bestoperating hotels in Amsterdam
Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands.
Opportunity to expand your earnings with our uncapped incentive program based on your upselling and walkin sales
8 gross holiday allowance (accrued monthly) paid out in May every year
25 vacation days per calendar year on a fulltime basis
Travel allowance of maximum 150 per month
Be part of Accors employee benefit system and enjoy discounted rates (including family and friends) all around the world together with 50 discounts on F&B (you will receive a personal card to enjoy these benefits)
Refer a friend system that gets you 200 per referral after they are employed with us for at least 3 months
Enjoy yearly staff parties and teambuilding activities to support team cohesion
Access to a great Learning & Development platform offered by Accor as well as our internal Wizzflix app tailored to departmental needs
Grow your career with Accor one of the worlds leading and most expansive hotel groups offering global opportunities and professional development
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
