Customer Experience Manager
Customer Experience Manager
Posted on :
01-05-2025
Employer Active
1 Vacancy
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Job Description
What will your job consist of
- You will manage a team of 46 leaders and up to 100 total number of advisors
- You will support the development of the teams competencies and ensure effective communication between them
- You will set goals based on Allegros strategy monitor and report team performance (efficiency productivity KPI realization cost to GMV)
- You will own the process flow create and implement projects and initiatives to increase satisfaction of Allegro customers and improve the quality standards of their support
- You will solve complex problems of customers and take measures to prevent a decline in their satisfaction and
- Identify and remove barriers and limitations to efficiency and quality of service
- Establish service processes that increase efficiency and productive time
- You will cooperate and will be a part of CX global managerial team
Why should you work with us
- In this role you will directly observe how your work and commitment translate into the satisfaction of our customers and the development of Allegro
- You will significantly contribute to building the best customer service in Poland and CEE
- You will work with a team of experienced and goalfocused leaders and advisors who are guided by the customer first principle in their work
- You will create solutions to increase the satisfaction of customers and measure the effects of implemented changes
We offer
- Welllocated offices (with fully equipped kitchens and bicycle parking facilities) and excellent working tools
- A wide selection of fringe benefits in a cafeteria plan you choose what you like (e.g. medical sports or lunch packages insurance purchase vouchers)
- Work in a team you can always count on we have on board topclass specialists and experts in their areas of expertise
- Training budget and an internal educational platform MindUp (with training courses on work organization means of communication motivation to work and various technologies and substantive issues)
The offer is addressed to individuals who:
- Have min. 4 years of experience managing a team in the customer service area and work according to the customer first principle
- Have knowledge of operational management and quality metrics and performance measurement in customer service
- Have a very good command of the English language (min. B2
- Are goaloriented able to analyse data draw conclusions and make recommendations based on it
- Care about the atmosphere in the team are communicative and able to work in a team and effectively cooperate with different areas and levels of the organisation (e.g.: IT area Commercial team DEX)
- They show initiative are creative and innovative and take responsibility for their actions
- They find themselves in a dynamic environment and can manage change
Send in your CV and see why it is #dobrzetuby #goodtobehere)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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