Deputy Manager - Transactional Quality - GGN - REF61723N
Deputy Manager - Transactional Quality - GGN - REF61723N
Posted on :
01-05-2025
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1 Vacancy
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Job Description
- Deliver Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises BAU.
- Drive and conduct audit compliance robust root cause remediation plans ensuring adherence to contractually binding audit targets.
- Deliver sampling and stratification strategy based on Compliance checks Financial processes volume and Value mix Errors Customer priorities and Agent performance Ensure continued calibration to the quality framework Responsible for driving performance to meet all Quality metrics including SLA baselining predictive SLA monitoring and reporting.
- Facilitate Kaizen initiatives within the team.
- Accountable for customer complaint resolution process.
- Ensure Process documentation and sign off as per ISO standards and WNS Quality Assurance Playbook.
- Responsible for timely and accurate reporting updates and business insights.
- Foster a spirit of continuous learning and collaboration across teams career development coaching and mentoring.
Qualifications :
Any Graduate
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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